Experience

Captel Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Captioning Assistant

  • Aug 2015 - Present

  • Planned, placed and synchronized all captions with dialogues. • Provided captions for the hard-of-hearing using voice recognition software while simultaneously proofreading and making necessary corrections. •Record verbatim proceedings of telephone conversations of the hearing impaired via captioning systems while maintaining confidentiality of both documentation and systems. • Maintain quality standards of 99.9% accuracy and speed within department specifications. • Maintain good keyboarding skills and able to type at a minimum rate of 75 WPM with a low error rate below 1%. • Combined verbal and typed reiteration of call content at an average speed of 220 wpm with a personal error rate below 1%. • Isolated mistakes or inconsistencies to correct incorrect information. • Exceeded call quality and wpm requirements consistently. • Valued client confidentiality by not disclosing personal information that was shared during phone conversations. • Send technical support tickets in regard to technical issues with work equipment and touch screen inserts. Show less