Experience

Southwest Ohio ENT Specialists

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Service Representative

  • Oct 2020 - Present

  •Answer multiple phone lines- Routing calls to their appropriate party, scheduling appointments, and processing cancellations according to practice procedures and guidelines.• Greeting and checking patients in as they arrive for their appointments.• Register new patients or verify and update established patients’ information in the system, including but not limited to gathering and entering insurance information.• Process patient insurance and identification.• Collect co-pays, con- insurance and other payments as needed as well as completing end of day reconciliation.• Assisting in training new staff members.• Calling/scheduling and faxing back referrals from other offices, as necessary• Other duties as assigned. Show less

• Surgery Scheduler

  • Aug 2022 - Oct 2022

  • Schedule surgeries, tests, and other procedures as well as tracking of test results.• Prepare weekly schedule and assist provider in daily flow.• Work with Precertification Specialist, to ensure precertification’s are done in a timely manner.• Support patients in person and over the phone in a professional and courteous manner.• Communicate provider schedule changes and other necessary updates to Operations Manager and others as necessary.• Support provider with phone calls, mail, and any other correspondence.• Complete and mail/fax FMLA paperwork.• Provide backup scheduling coverage and other office responsibilities as part of the Surgery Scheduling team.• Handle other duties and special projects as assigned. Show less



Uptown Hair Studio & Day Spa

• United States
• Individual and Family Services

• Hairstylist/Receptionist

  • Jul 2015 - Present

  •Applying hair color, and treatments • Completing services • Shampooing/conditioning • Doing laundry, folding towels • Cleaning at any chance possible • Ensuring client is having the most memorable experience. • Answering phones • Scheduling appointments for others as well as myself • Calling to confirm appointments for the next day. • Calling clients whom did no call no show to see if they’d like to reschedule • Selling retail • Count the drawer at the end of the night. • Get the deposit ready and take it to the bank. • Processing transactions (cash, check, and credit cards) and issuing receipts. • Update client records with contact and billing details, appointments,services offered, and products used. • Maintain a tidy reception/styling area. Show less



Sunrise Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Concierge

  • Jan 2018 - Oct 2020

  •Welcoming/ Greeting families and residents as they come in. •Answering multiple phone lines, taking messages and direct calls, as well as transferring calls to the correct party. •Taking down notes for the next shifts concierge to ensure they are up to date on everything. •Recording check payments in the check log. •Fax/ make copies of forms as needed. •Collect money/keep record of employees and visitors who buy meals. •Maintain stable performance multi-tasking even under pressure, and high stress situations. •Responsible for ensuring that residents/family members/medical personal sign in and out with their visit. Show less



LIZBETH BIBLE, MD, INC

• United States
• Medical Practices

• Secretary

  • Jan 2017 - Oct 2018

  • Welcoming/greeting patients and scheduling appointments in person or on the telephone. • Answering multiple phone lines, taking messages and direct calls; Confirming appointments for the next business day. • Taking down notes for the doctor for prescription refills, physical forms, etc. • Filing/retrieving patient files as needed, pulling patient charts for appointments for the week on each Thursday. • Maintaining patient accounts by obtaining, recording, and updating personal and financial information. • Kept track of inventory of office supplies to let the doctor know when we were getting low, in order to maintain a smooth flow in the office. • Pulling faxes, and faxing documents such as referrals. • Collecting payments and balancing at the end of the day. • Assisting patients in completing medical forms and collecting fees per insurance protocol. • Coping insurance cards, and driver’s license for file records. • Training new employee with office protocol, policies, and procedures. • Coping any needed documents, the doctor wanted the patient to have. Show less



Ohio Sports Academy

• United States
• Recreational Facilities
• 1 - 100 Employee

• Preschool gymnastics coach

  • Jan 2014 - Sep 2016

  •Coaching children ages 2-6 in basic gymnastics skills while communicating with guardians on their children’s progress. •Cleaned equipment, vacuumed floors. •U100: Fundamentals of Gymnastics Instruction Online Course (Completed 04/11/2014) •R101: Preschool Fundamentals: Theory Online Course (Completed 01/21/2014 •Coaching children ages 2-6 in basic gymnastics skills while communicating with guardians on their children’s progress. •Cleaned equipment, vacuumed floors. •U100: Fundamentals of Gymnastics Instruction Online Course (Completed 04/11/2014) •R101: Preschool Fundamentals: Theory Online Course (Completed 01/21/2014