Experience

Northern Commerce

• Canada
• Advertising Services
• 100 - 200 Employee

• Delivery Operations Manager

  • Jan 2023 - Present

• Sprint Manager

  • Jan 2021 - Present

  - Maintain momentum in workflow across delivery team sprints, primarily e-commerce developers- Communicate with internal stakeholders to identify risk, and continually adjust workflow to meet task, project, and staffing requirements- Effectively build and maintain relationships with the project management team and delivery team members, working as a liason and negotiating resources and timing day to day- Own and develop delivery operations processes to pursue continuous team improvement- Manage overall resource utilization and consistently update forecasting reports for accurate and cost-efficient scheduling



T1

• Canada
• Advertising Services
• 1 - 100 Employee

• Manager, Creative Operations

  • Jul 2019 - Jan 2021

  - Responsible for overseeing creative operations and output of the creative department (comprised of copywriters, art directors, designers, production artist)- Proactively identified and led process improvement initiatives, re-developed the creative process and led agency-wide training- Worked directly with the Creative Director to identify gaps within the creative department to build a more robust and dynamic team structure- Workflow forecasting and management, allocated resources and managed workload of the creative team to allow for deadlines to be met- Developed and maintained trusting relationships within the creative department and cross functional teams - Developed and tracked internal department budget and monitored utilization and forecasting of billable vs. non-billable work

• Senior Coordinator, Creative Operations

  • Jul 2018 - Jun 2019

• Creative Operations Coordinator

  • Sep 2017 - Jun 2018

• Creative Operations Intern

  • Jan 2017 - Sep 2017



Shoppers Drug Mart

• Canada
• Retail
• 700 & Above Employee

• Cosmetician

  • Sep 2016 - Feb 2017

  I provide a unique customer service experience using communication, product knowledge, and brand awareness to demonstrate, recommend and sell merchandise. I am required to maintain knowledge of all skin-care and make-up products, along with current sales, promotions, and policies regarding payment and exchanges. Furthermore, I work hard to ensure the store’s Cosmetics objectives and targets are achieved as part of the Beauty team I provide a unique customer service experience using communication, product knowledge, and brand awareness to demonstrate, recommend and sell merchandise. I am required to maintain knowledge of all skin-care and make-up products, along with current sales, promotions, and policies regarding payment and exchanges. Furthermore, I work hard to ensure the store’s Cosmetics objectives and targets are achieved as part of the Beauty team



The Joga Company

• Wellness and Fitness Services
• 1 - 100 Employee

• Marketing and Communications Coordinator

  • May 2016 - Sep 2016

  JOGA is yoga designed for athletes. It incorporates a unique blend of postures to find balance in strength and flexibility, a variety of breathing techniques to control breath control and recovery, and relaxation tools to maintain a calm mind in sport and in life. JOGA has worked with some of the top professional athletes and teams in North America, including: the NBA, NHL, NFL, CFL, MLB, and Olympic athletes. As Marketing and Communications Coordinator, some of my responsibilities include: -Assist in the creation of signage, marketing materials, educational materials, e-mail campaigns, on line promotion, etc. -Assist in the preparation, distribution or delivery of marketing, training and educational materials -Assist with execution of trade shows, certifications etc. -Coordinate Teacher Trainings -Create Newsletters -Prepare presentations -Enter contact information into contact management systems -Provide support to social media efforts -Sales calls