Experience

Indy Eleven Professional Soccer

• United States
• Spectator Sports
• 1 - 100 Employee

• Ticket Operations Manager

  • Nov 2022 - Present

• Ticket Operations Coordinator

  • Sep 2021 - Oct 2022



Pacers Sports & Entertainment

• United States
• Spectator Sports
• 400 - 500 Employee

• Sales Floor Team Member

  • Dec 2018 - Present

  - Work one on one with customers - Gain behind-the-scenes exposure to the operations side - Develop outstanding customer service - Work one on one with customers - Gain behind-the-scenes exposure to the operations side - Develop outstanding customer service


Indianapolis Colts
• United States
• Spectator Sports
• 300 - 400 Employee
• Game Day Ticketing Staff

  • Aug 2021 - Jan 2022

USA Gymnastics
• United States
• Spectator Sports
• 100 - 200 Employee
• Ticketing Contractor

  • May 2021 - Sep 2021
• Ticket Operations Intern

  • Feb 2021 - May 2021

  - Managed ticket database for Indy Eleven and Indiana Sports Corp events - Built events, manifests and price codes in Ticketmaster Archtics - Generated reports and handle data retrieval for marketing and lead generation purposes - Assisted box office staff on gamedays while providing excellent customer service to fans - Informed fans on mobile ticketing and improve user experience in Ticketmaster Account Manager - Managed ticket database for Indy Eleven and Indiana Sports Corp events - Built events, manifests and price codes in Ticketmaster Archtics - Generated reports and handle data retrieval for marketing and lead generation purposes - Assisted box office staff on gamedays while providing excellent customer service to fans - Informed fans on mobile ticketing and improve user experience in Ticketmaster Account Manager



Big Ten Conference

• Spectator Sports
• 1 - 100 Employee

• Ticket Operations Intern - Basketball

  • Mar 2021 - Mar 2021

  - Assisted fans with accessing tickets at the Box Office - Built events, manifests and price codes in Ticketmaster Archtics - Managed ticket inventory for 14 Big Ten schools, partners and various channels of sale - Assisted fans with accessing tickets at the Box Office - Built events, manifests and price codes in Ticketmaster Archtics - Managed ticket inventory for 14 Big Ten schools, partners and various channels of sale



Sogility

• United States
• Spectator Sports
• 1 - 100 Employee

• Marketing / Event Management Intern

  • Sep 2020 - Dec 2020

  - Facilitated a piece of Senaptec equipment to help kids with 10 sensory parameters - Trained kids on TOCA touch machines to better improve ball skills - Consulted members about renewing their membership packages - Facilitated a piece of Senaptec equipment to help kids with 10 sensory parameters - Trained kids on TOCA touch machines to better improve ball skills - Consulted members about renewing their membership packages



Batesville Tool & Die, Inc.

• United States
• Automotive
• 100 - 200 Employee

• Weld Machine Operator

  • Jun 2019 - Aug 2019

  - Operator of welding machine - Assembled parts - Gained first-hand exposure to operations in a factory setting - Used intense computer software - Operator of welding machine - Assembled parts - Gained first-hand exposure to operations in a factory setting - Used intense computer software