Experience

Maryland Motor Vehicle Administration

• Government Administration
• 1 - 100 Employee

• Customer Agent 1

  • Nov 2018 - Present

  ● Provide customer support ● Schedule customer consultations ● Educate customers on Maryland State policies ● Process a high volume of calls ● Manage high profile accounts ● Provide customer support ● Schedule customer consultations ● Educate customers on Maryland State policies ● Process a high volume of calls ● Manage high profile accounts



Hamilton Relay

• United States
• Telecommunications
• 100 - 200 Employee

• Captioning Assistant

  • Sep 2016 - Nov 2018

  ● Transcribe phone calls in real-time ● Uphold customer confidentiality ● Monitor technical issues ● Maintain system accuracy ● Remain calm under high stress calls ● Transcribe phone calls in real-time ● Uphold customer confidentiality ● Monitor technical issues ● Maintain system accuracy ● Remain calm under high stress calls



Dollar General

• United States
• Retail
• 700 & Above Employee

• Customer Care Coordinator

  • Apr 2011 - Sep 2016

  ● Preserve high store quality ● Exceed customer expectations ● Record inventory data ● Evaluate sales trends and growth ● Monitor security systems ● Preserve high store quality ● Exceed customer expectations ● Record inventory data ● Evaluate sales trends and growth ● Monitor security systems



Moriah K Photography

• Frostburg, Maryland

• Intern

  • Jan 2015 - May 2015

  ● Respond to client emails ● Schedule photography sessions ● Maintain equipment ● Produce customer invoices ● Monitor social media platforms ● Assist in photography sessions ● Respond to client emails ● Schedule photography sessions ● Maintain equipment ● Produce customer invoices ● Monitor social media platforms ● Assist in photography sessions