Experience

Dilworth Coffee

• United States
• Food & Beverages
• 1 - 100 Employee

• Operations Manager

  • May 2023 - Present

• Head Roaster

  • Jan 2020 - Jun 2023

  • Roasting over 2,000 lbs of coffee daily for individual buyers, coffee shops, and large distributors throughout the east coast• Training and supervising a staff of production assistants, packaging, and shipping employees to ensure accurate and timely distribution to customers• Operating and repairing equipment including Ambex 60k and 30k roasters, Bunn and Mahlkönig grinders, La Marzoco and Victoria Arduino espresso machines, band sealers, and vertical form fill machines• Coordinating with equipment and distributing partners to ensure quality control and customer satisfaction• Communicating with current and potential clients about product and equipment needs, advising purchasing decisions, and teaching best brewing practices based on clients’ goals• Monitoring and updating inventory to reflect correct usage of raw materials and accurate storage of finished products.• Training local baristas and cafe owners through intensive classes about brewing best practices, cafe layout, and other topics as needed • Digitizing inventory tracking practices and production schedules via Sage purchase order management system Show less



New World Cafe

• Raleigh, North Carolina

• Cafe Manager

  • Feb 2019 - Jan 2020

  • Oversaw coffee quality and brewing standards •Hired, trained, and supervised cafe employees • Created, wrote, and shared all social media and marketing material • Handled equipment repairs and inventory management • Curated signature and seasonal beverages based on customer feedback • Led public coffee education including coffee cuppings and classes • Oversaw coffee quality and brewing standards •Hired, trained, and supervised cafe employees • Created, wrote, and shared all social media and marketing material • Handled equipment repairs and inventory management • Curated signature and seasonal beverages based on customer feedback • Led public coffee education including coffee cuppings and classes



42 & Lawrence

• General Manager

  • Sep 2017 - Feb 2019

  • Supervised staff, training, and day to day cafe operations• Executed all scheduling, cash handling, and payroll• Managed inventory and created seasonal beverages/menus• Collaborated with independent vendors to carry baked goods in the cafe• Produced all digital marketing content for social media platforms• Developed barista operations guide including inventory management, coffee extraction practice, and cold brew tap system maintenance and guides

• Head Barista

  • Jan 2017 - Sep 2017

• Barista

  • Jun 2016 - Jan 2017



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Feb 2013 - Jun 2016

  • Oversaw daily shifts, barista station deployment, and beverage quality control• Assisted with inventory management and ordering• Assisted with cash handling and payroll• Delegated cafe cleaning tasks and performed equipment maintenance

• Barista

  • Oct 2011 - Feb 2013