Operations Coordinator

• Feb 2023 - Present

Psycho-Spiritual Counsellor

• Jan 2018 - Present

Integrated Therapeutic Approach to Humanistic and Behavioural Counsel. Concentrations include: Cognitive Behaviour Therapy, Dialectical Behaviour Therapy, Breathwork, Mindfulness Meditation, Narrative Therapy, Art & Music Therapy, Light & Shadow Work.

Digital Media Consultant

• Jun 2018 - Jun 2022

Advising clientele in how to better define and reach customers and/or partnerships through unique yet reliable social and mobile media technologies. Using specialized marketing communications, algorithm strategies, engagement techniques and various other industry best practices, clientele will be better suited for success in their preferred digital space.

In-Kind Coordinator

• Aug 2022 - Feb 2023

• Commitment to a holistic approach to providing services, as well as to community-based solutions for addressing the root causes of homelessness, violence, and survivor needs.• Acting as a liaison between Donor Corporations, Foundations, Community Partners, and philanthropic individuals to the agency, ensuring donations are accepted and utilized per preference of donor in conjunction with needs of the agency.• Soliciting in-kind gifts for programs, operations, events, and special projects as determined on an ongoing basis via phone, email, formal letters/requests, and in-person meetings with specific focus on budget relieving outreach.• Overseeing and coordinating calendar for in-kind donations, tracking deliverables for the receival of donations, including arranging pick-up and drop-off times and locations, and maintaining records and files.• Developing and managing policies, procedures, and standards for in-kind donations while assessing giving trends to identify need gaps and prospective donors to add to the pipeline of supporters and increase giving. • Maintaining relationships, while supporting the retention of donors through excellent donor stewardship, partner care, relationship building skills, and follow-up. Show less

Administrative Assistant

• Aug 2022 - Feb 2023

• Creating a welcoming environment by greeting internal and external guests at reception, ensuring Covid19 protocols are followed, directing visitors, and providing exemplary service using communication skills and interpersonal abilities• Managing phone calls and correspondence (e-mail, letters, packages etc.)• Displaying excellent knowledge of Microsoft Office and office management software, specifically Word and Excel programs• Support budgeting and bookkeeping procedures, manage cheque/cash requisition logs and recording charitable donations• Tracking stocks of office supplies and equipment, placing orders; maintaining service contracts on office equipment• Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs Show less

Operations Co-Manager

• 2021 - 2022

• Managing day-to-day functionality of business operations by developing business strategies and proposing innovative ideas to increase market share, raise our customers’ pool, expand store traffic and optimize profitability by acting as a liaison between Store Location and District Management. • Exceeding sales goals and performance indicating metrics by being self-driven and results-oriented with a clear business focus, strategic planning, and demonstrating the ability to prioritize according to business needs • Recruiting, hiring, and training associates for all store positions. (20-25 employees) • Empowering, motivating, and mentoring store staff by role modelling desired behaviours • Implementing individual development plans through performance appraisals, coaching, and setting productivity, performance, and sales standards for each associate • Ensuring management of sales, payroll, employee schedules, controllable expenses, goals, and company initiatives • Creating protocols to protect the store - ensuring compliance with policies and procedures, including but not limited to employment standards, loss prevention, Health and Safety procedures, visual standards, and management of merchandising • Creating Excel spreadsheets, utilizing operational databases, scheduling software, financial, and payment software • Displaying excellent communication, both verbal and written, in addition to strong interpersonal skills • Handling customer service issues that arise from staff or customers Show less

Community Worker

• 2019 - 2020

• Review client background information, interview clients to obtain case history, and prepare intake reports to assess client’s relevant skills, strengths, and needs for client support, planning, and advocacy• Meet with clients to provide structured and flexible support, assess their progress, and discuss any difficulties or problems; assist clients to sort options and develop plans of action while providing any/all necessary support to enable clients to make informed choices about the decisions that affect them, and evaluate the effectiveness of treatment programs by tracking clients' behavioural changes and responses to interventions• Investigate eligibility for social benefits and utilization of community resources, such as OW, ODSP, Service Ontario, Housing Retention, Mental Health Support, Addictions Support, Individual/Family Counselling, Violence/Trauma Support, Custody Support, Job Placement, Education Applications, Immigration Maintenance, Medical Referrals, and liaise in the admission of clients to appropriate programs. • Develop and implement programming and workshops, such as life skills workshops, including but not limited to substance abuse treatment programs, behaviour management programs, 2SLGBTQ programs, youth services programs, and other relevant social service programs,• Monitor client activities to provide effective conflict resolution, and practice the demonstration of crisis intervention • Co-ordinate and supervise social service support workers, placement students and volunteers Show less

Emergency Shelter Worker

• 2019 - 2019

• Receive and admit clients according to designated intake procedures; maintain ongoing and effective communication records to ensure effective service delivery by documenting information/observations which may affect a client’s case plan• Document ongoing client case notes and complete any/all relevant reports within specified timeframes• Communicate effectively with clients including active listening and problem-solving regarding barriers and/or recommendation to appropriate community resources to address client needs• Work collaboratively with program partners to build the sector’s capacity to support quality peer programs; network to ensure the unbiased distribution of a variety of resources such as food, water, survival materials, harm reduction tools, etc.• Works to ensure that the common areas of the shelter spaces are home-like, inviting and aesthetically Show less

Prevention/Diversion Case Manager

• 2018 - 2019

• Display working knowledge of housing options for low-income communities including social housing, supportive housing, cooperative housing, and rent supplement programs to find housing and/or promote the retention of pre-existing housing • Conducting initial comprehensive assessments for clients and their support systems, while simultaneously fostering client success by providing personalized support plans, in order to equitably evaluate client compliance• Assisting clients in making informed decisions by acting as an advocate regarding system navigation, risk assessments, best practice in service provision, and programmatic interventions• Establishing a holistic support network of social, family, spiritual, community, medical and psychiatric links and resources, assisting the individual in the long-term maintenance of the linkages• Maintain appropriate record keeping and program statistics for purposes of evaluation, research, and supporting the program Show less

Program Assistant

• 2018 - 2018

• Creating a welcoming environment by greeting guests, directing visitors, etc.• Scheduling calendars, creating and distributing company memos through email, letters, or telephone calls• Overseeing ID Clinic, while maintaining relevant legislation guidelines, such as MFIPPA. • Organizing and filing company documents either electronically or with a paper filing system• Taking client complaints or issues and passing them on to the appropriate parties; providing follow-up to ensure complaints were handle in a timely manner, and resulted in any/all concerns being addressed adequately• Scheduling and maintaining the calendar of company executives; coordinating the booking and setting up of meeting rooms• Providing support for teams when necessary Show less

Cast Member

• 2013 - Aug 2015

Opening Ceremonies/ In-Store Events Team. Opening Ceremonies/ In-Store Events Team.