Experience

Heretto

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2022 - Present



Cater2.me

• United States
• Consumer Services
• 1 - 100 Employee

• Senior Operations Manager

  • Mar 2020 - Feb 2022

  Oversaw multiple client management, success, and support teams. Reported to D and C-level employees on client accounts, team metrics, and sales conversion rate. Lead national departmental hiring and training. Directed management of 50+ high-touch client account relationships. Assigned, maintained, and met cross-departmental sales and retention goals.

• Operations Manager

  • Oct 2018 - Mar 2020

  Developed and led a remote account management support team. Worked cooperatively with department heads and market leads to strengthen and standardize reporting and business practices. Implemented metrics-based performance evaluations. Increased average employee retention and satisfaction. Collaborated with the national management team to expand support rates by 150%. Facilitated the reintroduction of a dedicated sales operations team.

• Client Menu Manager

  • May 2017 - Oct 2018

  Remote support specialist, lending menu creation, and curation expertise to ensure positive client experiences. Managed client accounts the entire sales cycle, including day-of logistical oversight. Strategically deployed to help revitalize struggling markets and accounts. Worked jointly with operations, vendor, and sales teams to target market expansion opportunities. Fostered relationships with 200+ vendors to curate menus and negotiate pricing. Trained team members on the transition to proprietary software. Show less



Private

• Greater Seattle Area, Austin Texas

• Childcare Provider

  • Nov 2015 - May 2017

  Private childcare provider, managing shared responsibilities across multiple families. Responsible for all aspects of daily child care for infants to 3-year olds, including maintaining living spaces, play areas, scheduled activities, and administering medications. Private childcare provider, managing shared responsibilities across multiple families. Responsible for all aspects of daily child care for infants to 3-year olds, including maintaining living spaces, play areas, scheduled activities, and administering medications.



Ethan Stowell Restaurants

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Line Cook

  • Mar 2014 - Nov 2015

  BOH position for large Seattle area restaurant group - hired as Garde Manger, transitioned to sauté and grill. Involved in implementing a domestic and imported cheese program, on-site public and private catering, and service expedition. BOH position for large Seattle area restaurant group - hired as Garde Manger, transitioned to sauté and grill. Involved in implementing a domestic and imported cheese program, on-site public and private catering, and service expedition.



Bottlehouse

• United States
• Restaurants
• 1 - 100 Employee

• Cheesemonger, Baker

  • Sep 2012 - Feb 2014

  BOH position, with customer-facing responsibilities, at intimate Seattle area wine bar. Involved in all aspects of service and kitchen management including receiving, food preparation, service expedition, on-site private catering, cultivating an extensive domestic and imported cheese and charcuterie program, and public presentations for public and private groups of varying sizes. BOH position, with customer-facing responsibilities, at intimate Seattle area wine bar. Involved in all aspects of service and kitchen management including receiving, food preparation, service expedition, on-site private catering, cultivating an extensive domestic and imported cheese and charcuterie program, and public presentations for public and private groups of varying sizes.