Taylor Martin
IVR/ACD Software Training Development & Delivery + Talent Acquisition + Sales at USAN, Inc.- Claim this Profile
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Bio
Ivonne Alemany
I had the privilege to be part of the interview team when Taylor applied to our organization as a Software Trainer. Immediately I was impressed with her upbeat disposition and bright personality. Since then (2-yrs. ago), Taylor has demonstrated the ability to dive into complex applications and facilitate learning effectively by breaking-down topics into manageable steps for the end-user. Taylor has an unusual amount of energy and excitement about everything she does which is contagious to her audience. She is creative and has taken on learning how to develop custom content driven by learning objectives; making her deliverable very relevant to our customers. She has her audience in mind always and looks for ways to develop hands-on experiences that will make learning sticky. Taylor is not afraid to learn new things, in fact, that is what motivates her the most. In the last months, she took on learning how to produce complex content in micro-videos for USAN customers and for internal audiences. Taylor has mastered Camtasia Studio and has received many accolades about her work. All in all, Taylor is a team player, always looking where she can add value to the team. I would not hesitate to recommend Taylor for positions related to technical training and facilitation.
Ivonne Alemany
I had the privilege to be part of the interview team when Taylor applied to our organization as a Software Trainer. Immediately I was impressed with her upbeat disposition and bright personality. Since then (2-yrs. ago), Taylor has demonstrated the ability to dive into complex applications and facilitate learning effectively by breaking-down topics into manageable steps for the end-user. Taylor has an unusual amount of energy and excitement about everything she does which is contagious to her audience. She is creative and has taken on learning how to develop custom content driven by learning objectives; making her deliverable very relevant to our customers. She has her audience in mind always and looks for ways to develop hands-on experiences that will make learning sticky. Taylor is not afraid to learn new things, in fact, that is what motivates her the most. In the last months, she took on learning how to produce complex content in micro-videos for USAN customers and for internal audiences. Taylor has mastered Camtasia Studio and has received many accolades about her work. All in all, Taylor is a team player, always looking where she can add value to the team. I would not hesitate to recommend Taylor for positions related to technical training and facilitation.
Ivonne Alemany
I had the privilege to be part of the interview team when Taylor applied to our organization as a Software Trainer. Immediately I was impressed with her upbeat disposition and bright personality. Since then (2-yrs. ago), Taylor has demonstrated the ability to dive into complex applications and facilitate learning effectively by breaking-down topics into manageable steps for the end-user. Taylor has an unusual amount of energy and excitement about everything she does which is contagious to her audience. She is creative and has taken on learning how to develop custom content driven by learning objectives; making her deliverable very relevant to our customers. She has her audience in mind always and looks for ways to develop hands-on experiences that will make learning sticky. Taylor is not afraid to learn new things, in fact, that is what motivates her the most. In the last months, she took on learning how to produce complex content in micro-videos for USAN customers and for internal audiences. Taylor has mastered Camtasia Studio and has received many accolades about her work. All in all, Taylor is a team player, always looking where she can add value to the team. I would not hesitate to recommend Taylor for positions related to technical training and facilitation.
Ivonne Alemany
I had the privilege to be part of the interview team when Taylor applied to our organization as a Software Trainer. Immediately I was impressed with her upbeat disposition and bright personality. Since then (2-yrs. ago), Taylor has demonstrated the ability to dive into complex applications and facilitate learning effectively by breaking-down topics into manageable steps for the end-user. Taylor has an unusual amount of energy and excitement about everything she does which is contagious to her audience. She is creative and has taken on learning how to develop custom content driven by learning objectives; making her deliverable very relevant to our customers. She has her audience in mind always and looks for ways to develop hands-on experiences that will make learning sticky. Taylor is not afraid to learn new things, in fact, that is what motivates her the most. In the last months, she took on learning how to produce complex content in micro-videos for USAN customers and for internal audiences. Taylor has mastered Camtasia Studio and has received many accolades about her work. All in all, Taylor is a team player, always looking where she can add value to the team. I would not hesitate to recommend Taylor for positions related to technical training and facilitation.
Experience
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USAN, Inc.
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United States
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Telecommunications
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100 - 200 Employee
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IVR/ACD Software Training Development & Delivery + Talent Acquisition + Sales
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Apr 2017 - Present
*Training Role: Co-author various training documentation (Facilitator Guides, Participant Guides, Job Aids, Instructional Videos, and games that promote active learning); Co-design active-learning courses with measurable learning objectives; Facilitate training; Help to design and build client configurations prior to training. *Training Style: Active learning, Gamification, Mobile learning, Social learning. *Training Tools: Microsoft (Word, Excel, Visio, PPT, SharePoint… Show more *Training Role: Co-author various training documentation (Facilitator Guides, Participant Guides, Job Aids, Instructional Videos, and games that promote active learning); Co-design active-learning courses with measurable learning objectives; Facilitate training; Help to design and build client configurations prior to training. *Training Style: Active learning, Gamification, Mobile learning, Social learning. *Training Tools: Microsoft (Word, Excel, Visio, PPT, SharePoint, Sway, Stream, Teams), Camtasia, Prezi, Talent Cards, Snagit Capture, TalentLMS, Other various blended-learning tools *Training Settings: Online, LMS, Boardroom, AV Classroom. *Training Audience: IT Admins, Business Management, Contact Center Supervisors, Train-the-Trainer Leadership *Training Subject Matter: USAN IVR/ACD/Reporting solutions for Contact Center configuration & management; Tableau, Various AWS Components (Amazon Connect, etc.) *Contact Center Solution Platforms: USAN-generated, AWS (Amazon Connect, etc.), Tableau, Aspect *AWS Accreditation List: 1.) AWS Solutions Training for Partners: Foundations - Business; 2.) AWS Business Professional; 3.) AWS TCO and Cloud Economics; 4.) AWS Solutions Training for Partners: Amazon Connect - Business; 5.) AWS Technical Professional; 6.) AWS Solutions Training for Partners: Amazon Connect - Technical. *Talent Acquisition Role: Work with my team to attract and vet candidates for various positions within my company (software developers, sql developers, project managers, qa, web developers, sales associates). *Sales: Support our sales & marketing team. Show less *Training Role: Co-author various training documentation (Facilitator Guides, Participant Guides, Job Aids, Instructional Videos, and games that promote active learning); Co-design active-learning courses with measurable learning objectives; Facilitate training; Help to design and build client configurations prior to training. *Training Style: Active learning, Gamification, Mobile learning, Social learning. *Training Tools: Microsoft (Word, Excel, Visio, PPT, SharePoint… Show more *Training Role: Co-author various training documentation (Facilitator Guides, Participant Guides, Job Aids, Instructional Videos, and games that promote active learning); Co-design active-learning courses with measurable learning objectives; Facilitate training; Help to design and build client configurations prior to training. *Training Style: Active learning, Gamification, Mobile learning, Social learning. *Training Tools: Microsoft (Word, Excel, Visio, PPT, SharePoint, Sway, Stream, Teams), Camtasia, Prezi, Talent Cards, Snagit Capture, TalentLMS, Other various blended-learning tools *Training Settings: Online, LMS, Boardroom, AV Classroom. *Training Audience: IT Admins, Business Management, Contact Center Supervisors, Train-the-Trainer Leadership *Training Subject Matter: USAN IVR/ACD/Reporting solutions for Contact Center configuration & management; Tableau, Various AWS Components (Amazon Connect, etc.) *Contact Center Solution Platforms: USAN-generated, AWS (Amazon Connect, etc.), Tableau, Aspect *AWS Accreditation List: 1.) AWS Solutions Training for Partners: Foundations - Business; 2.) AWS Business Professional; 3.) AWS TCO and Cloud Economics; 4.) AWS Solutions Training for Partners: Amazon Connect - Business; 5.) AWS Technical Professional; 6.) AWS Solutions Training for Partners: Amazon Connect - Technical. *Talent Acquisition Role: Work with my team to attract and vet candidates for various positions within my company (software developers, sql developers, project managers, qa, web developers, sales associates). *Sales: Support our sales & marketing team. Show less
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McKesson Corporation
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Pharma Software Trainer
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Jun 2015 - Mar 2017
*Client Training & Implementation: On-site/On-line/Classroom SaaS education to corporate managers, IT departments, PIC's, Rph's, techs, and clerks / 70% travel / 100% Impeccable performance reviews from clients. *Internal Training: Certify McK Technical Trainers on MPS&A software *Process Enhancement: Curriculum development *Management: Direct pharmacy employees throughout Hospitals, Chains, and Independents (CHOP & ISMC) to deliver successful Go-Lives. *Sales:… Show more *Client Training & Implementation: On-site/On-line/Classroom SaaS education to corporate managers, IT departments, PIC's, Rph's, techs, and clerks / 70% travel / 100% Impeccable performance reviews from clients. *Internal Training: Certify McK Technical Trainers on MPS&A software *Process Enhancement: Curriculum development *Management: Direct pharmacy employees throughout Hospitals, Chains, and Independents (CHOP & ISMC) to deliver successful Go-Lives. *Sales: Train Sales Support Show less *Client Training & Implementation: On-site/On-line/Classroom SaaS education to corporate managers, IT departments, PIC's, Rph's, techs, and clerks / 70% travel / 100% Impeccable performance reviews from clients. *Internal Training: Certify McK Technical Trainers on MPS&A software *Process Enhancement: Curriculum development *Management: Direct pharmacy employees throughout Hospitals, Chains, and Independents (CHOP & ISMC) to deliver successful Go-Lives. *Sales:… Show more *Client Training & Implementation: On-site/On-line/Classroom SaaS education to corporate managers, IT departments, PIC's, Rph's, techs, and clerks / 70% travel / 100% Impeccable performance reviews from clients. *Internal Training: Certify McK Technical Trainers on MPS&A software *Process Enhancement: Curriculum development *Management: Direct pharmacy employees throughout Hospitals, Chains, and Independents (CHOP & ISMC) to deliver successful Go-Lives. *Sales: Train Sales Support Show less
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Yodle
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United States
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Technology, Information and Internet
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200 - 300 Employee
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Dental / Chiro Software Trainer
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May 2013 - Jun 2015
*Client Consultation: Online SaaS education for Lighthouse360 software and how it integrates with the medical practice's existing practice management software (PMS's such as Eaglesoft, Dentrix, Softdent, Practiceworks, Open Dental, ChiroTouch, Eclipse, etc.) to corporate business managers, Dr's, HYG's, dental & chiro assistants, and office managers. *Internal Training: Classroom and online new-hire orientation; Sales Training *Process Enhancement: Curriculum… Show more *Client Consultation: Online SaaS education for Lighthouse360 software and how it integrates with the medical practice's existing practice management software (PMS's such as Eaglesoft, Dentrix, Softdent, Practiceworks, Open Dental, ChiroTouch, Eclipse, etc.) to corporate business managers, Dr's, HYG's, dental & chiro assistants, and office managers. *Internal Training: Classroom and online new-hire orientation; Sales Training *Process Enhancement: Curriculum development *Implementation: Configure, test, and provide on-going IT support for clients *Management: Account executive for single- and multi-location medical practices for business development and retention *Sales: SaaS Technical Sales Show less *Client Consultation: Online SaaS education for Lighthouse360 software and how it integrates with the medical practice's existing practice management software (PMS's such as Eaglesoft, Dentrix, Softdent, Practiceworks, Open Dental, ChiroTouch, Eclipse, etc.) to corporate business managers, Dr's, HYG's, dental & chiro assistants, and office managers. *Internal Training: Classroom and online new-hire orientation; Sales Training *Process Enhancement: Curriculum… Show more *Client Consultation: Online SaaS education for Lighthouse360 software and how it integrates with the medical practice's existing practice management software (PMS's such as Eaglesoft, Dentrix, Softdent, Practiceworks, Open Dental, ChiroTouch, Eclipse, etc.) to corporate business managers, Dr's, HYG's, dental & chiro assistants, and office managers. *Internal Training: Classroom and online new-hire orientation; Sales Training *Process Enhancement: Curriculum development *Implementation: Configure, test, and provide on-going IT support for clients *Management: Account executive for single- and multi-location medical practices for business development and retention *Sales: SaaS Technical Sales Show less
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Promenade Dental
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Atlanta
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Dental Assistant
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Oct 2010 - May 2013
• Management: Practice’s schedule, four employees, supplies, and patients. • Sales: Treatment-plans, new-patient appointments, recall/ cold-call sales. • Four-Handed Dentistry: Composite, crown build-up, crown seating, RCT, extraction. • Duties: BWX, PA, panoramic digital x-rays; clinical charting, documenting, and scheduling on EagleSoft software; impressions fabrication, temp crown/ bridge, bleach tray fabrication & seating; manage lab cases for appliances. • Management: Practice’s schedule, four employees, supplies, and patients. • Sales: Treatment-plans, new-patient appointments, recall/ cold-call sales. • Four-Handed Dentistry: Composite, crown build-up, crown seating, RCT, extraction. • Duties: BWX, PA, panoramic digital x-rays; clinical charting, documenting, and scheduling on EagleSoft software; impressions fabrication, temp crown/ bridge, bleach tray fabrication & seating; manage lab cases for appliances.
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Cooper Dentistry
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Dunwoody
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Dental Assistant
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Feb 2012 - Oct 2012
• Daily duties: Coordinated with Lead Assistant to manage Dentrix software schedule, five employees, and patients, four-handed dentistry. • Progressive development: All operatories & sterilization room to promote a more Accurate & Efficient flow of Production. • Daily duties: Coordinated with Lead Assistant to manage Dentrix software schedule, five employees, and patients, four-handed dentistry. • Progressive development: All operatories & sterilization room to promote a more Accurate & Efficient flow of Production.
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Atlantic Southeast Airlines
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United States
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Airlines and Aviation
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200 - 300 Employee
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Flight Attendant
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Oct 2004 - Apr 2009
• Management: Safe, Efficient, & Customer-Service oriented flights both domestically and internationally on CRJ-700, CRJ-200, and ATR-72. * Training: On-the-job training and in-flight coaching with new-hire flight attendants on IOE.. • Performance Awards: Repeatedly recognized by Awards of Excellence by company due to the amount of Letters of Praise mailed from my passengers to the airline customer service department. • Management: Safe, Efficient, & Customer-Service oriented flights both domestically and internationally on CRJ-700, CRJ-200, and ATR-72. * Training: On-the-job training and in-flight coaching with new-hire flight attendants on IOE.. • Performance Awards: Repeatedly recognized by Awards of Excellence by company due to the amount of Letters of Praise mailed from my passengers to the airline customer service department.
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Ryan International Airlines
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Airlines and Aviation
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1 - 100 Employee
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Lead Flight Attendant
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Oct 2003 - Oct 2004
Managed a team of 4 flight attendants on the Boeing 737-800 and coordinated with the gate agents, rampers, catering crew, pilots, and passengers to ensure safe, timely, and customer-oriented flights both domestically and internationally. Managed a team of 4 flight attendants on the Boeing 737-800 and coordinated with the gate agents, rampers, catering crew, pilots, and passengers to ensure safe, timely, and customer-oriented flights both domestically and internationally.
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Education
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1998 - 2002
Hendrix College
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Community
