Taylor Marshall

Customer Service Representative at Howe Caverns, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Middleburgh, New York, United States, US

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Credentials

  • Group 2. Social and Behavioral Researchers
    CITI Program, A Division of BRANY
    Mar, 2021
    - Nov, 2024

Experience

  • Howe Caverns, Inc.
    • United States
    • 1 - 100 Employee
    • Customer Service Representative
      • May 2019 - Present

      • Offer assistance and answer questions of inquiring guests regarding ticket, motel, and attraction information through phone or email responses • Perform ticket sale transactions and services over the phone by utilizing the FareHarbor tour operator booking software and Siriusware Point of Sale system • Process group reservation requests and payments by entering client and payment information into the Siriusware Point of Sale system • Calculate, run financial reports, and determine the total money acquired for the day through the cashing up of tills utilizing Siriusware Point of Sale Report Manager program • Interact with a diverse population of guests while giving cavern tours, assisting guests at the ticket window, and running escape rooms Show less

  • Binghamton University
    • Higher Education
    • 700 & Above Employee
    • REACH Peer Health Educator
      • Aug 2021 - May 2022

      • Trained to promote and present education on health and wellness topics affecting college students • Collaborated with other interns to design educational presentations, social media posts, and outreach programs using Google Slides and Instagram • Processed online orders through CampusGroups survey program then fill and distribute student health kits • Restocked kiosks across the Binghamton University campus with safe sex and menstrual products while tracking office inventory with Google Sheets • Oversaw the REACH office 2 hours per week to assist any students who come to the office with questions by providing them with resources available on and off-campus • Conducted outreach programs by tabling or presenting to diverse populations of students at health promotion and awareness events on campus Show less

  • Barnes & Noble College
    • United States
    • Retail
    • 700 & Above Employee
    • Temporary Bookseller at Binghamton University Bookstore
      • Aug 2019 - Dec 2019

      • Processed textbook purchases and merchandise transactions utilizing cash register programs while providing accurate change • Completed the packaging of online textbook orders by collecting the requested textbooks and merchandise then assembling the products efficiently into secure packaging • Facilitated textbook rental and merchandise returns while providing service to customers seeking assistance • Processed textbook purchases and merchandise transactions utilizing cash register programs while providing accurate change • Completed the packaging of online textbook orders by collecting the requested textbooks and merchandise then assembling the products efficiently into secure packaging • Facilitated textbook rental and merchandise returns while providing service to customers seeking assistance

Education

  • Binghamton University
    Minor in Forensic Health
    2021 - 2022
  • Binghamton University
    Bachelor of Arts - BA, Psychology
    2019 - 2022
  • State University of New York College of Agriculture and Technology at Cobleskill
    Liberal Arts and Sciences/Liberal Studies
    2018 - 2018
  • Middleburgh High School
    Advanced Regents Diploma
    2014 - 2018

Community

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