Optimization Manager

• Aug 2023 - Present

- Identify strategies to further reach to rural member populations- Increase efficiency for outreach and member in-home screenings- Improve brand awareness to our clients and their membership- Align with Product Design + Implementation to maximize conversions for in-home and remote/telephonic engagements- Track and provide conversion metrics and strategize areas of improvement for call-to-completed conversions

Program Manager

• Jul 2022 - Aug 2023

HealPros makes a difference in the lives of people with chronic illness by traveling to their homes and helping them access the care they need. HealPros takes the time to discover what is preventing people from accessing care, then works with healthcare providers to do just that. HealPros works to achieve their mission of changing lives for the better by performing preventative screenings, assessing and addressing living conditions, and much more. I, as a Program Manager:- Serve as primary point of contact for all client matters as related to assigned portfolio- Work with department Director and other internal teams to identify risks and opportunities across multiple projects within the program, effectively interpreting and communicating client needs to the company for assurance of program success- Analyze data of company initiatives and KPIs- Prepare and present client reporting based on completed data analysis and KPI metricsAdditionally, I was assigned to assess and resolve all compliance matters and audits for HealPros' book of business, ensuring observance of federal and state laws, CMS regulations, and individual client needs working directly wit the CCO. Show less

Licensed Realtor

• Aug 2019 - Present

Multifamily Investment Analyst

• Jul 2018 - Nov 2022

• Provide financial analysis in support to the financing, acquisition, marketing, and leasing of potential value-add acquisitions across the U.S. • Advise investment manager on economic conditions, market trends, and investor requirements • Research and report on emerging markets and markets under investor consideration • Provide financial analysis in support to the financing, acquisition, marketing, and leasing of potential value-add acquisitions across the U.S. • Advise investment manager on economic conditions, market trends, and investor requirements • Research and report on emerging markets and markets under investor consideration

Client Manager

• May 2016 - Jul 2018

I work directly with clients, maintaining and developing client-business relationships. Job activities include, but are not limited to:- Developing client relationship to best determine the needs of the end-user, advising on customizable solutions- Defining and prioritizing project scope and objectives, involving all relevant stakeholders and ensuring quality of client applications- Managing production calendars and setting priorities across clients for assigned configuration team (intercontinentally located)- Growing revenue across accounts via up-selling, generating proposals, closing on negotiations Show less

Online Support Consultant

• Apr 2015 - May 2016

• Generate application traffic & increase user engagement through development of client tools• Ensure accuracy of client databases by implementing custom reporting features• Train incoming InterVu technicians• Troubleshoot with clients, end-clients, and respondents of the Adobe Connect platform

InterVu Technician

• Sep 2014 - Apr 2015

As an InterVu technician, I worked with the Adobe Connect platform to host meetings between moderators and respondents for market research interviews. I was the point of contact for long- and short-term projects for remote troubleshooting assistance for an optimal interview quality. I would report on each interview with an extreme focus on accuracy and expanse in detail. Maintaining a positive relationship between the end clients, the clients, and the company was absolutely key.

Executive Assistant

• Jun 2013 - Jun 2014

Worked as executive assistant to the General Manager and President. I performed tasks for both Pro Carpet and D.O.N.E. Restoration. My main responsibilities included, but were certainly not limited to, managing schedules and tasks for inter- and outer-state operations, acted as liaison between all vendor account for the corporate office, developed and maintained organization of all vendor records and files and, initiated and compiled daily, weekly, and monthly statistical reports of previous, current, and projected market forecasts. Show less

Server

• Jun 2011 - Apr 2012

Assistant

• Jun 2008 - Dec 2008