Experience

Mission Point Resort

• United States
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • Mar 2023 - Present



Hampton Inn by Hilton

• Hospitality
• 700 & Above Employee

• General Manager

  • May 2022 - Mar 2023

  Owned by Good Hospitality Incorporated - 120 room property. Manages the daily operations including front desk, housekeeping, breakfast, public attendants, and maintenance team. Adheres to Hilton Corporate and Good Hospitality’s policies and standards. Works closely with our Director of Sales and Revenue Manager to hit financial budget goals. Completed ServSafe Manager Certification (exp. 9/21/2027) Monitors SALT scores and guest reviews daily - rewarding team for positives and seeing where we can grow with negative comments Regularly uses software: Microsoft Suite, Zoom, My Digital Office, M3 invoice entering, M3 Insight, OnQ PMS Software, ADP, Sage Accounting, GRO revenue management, and TalentReef. Show less



Days Inn by Wyndham

• United States
• Hospitality
• 700 & Above Employee

• Dual General Manager

  • Dec 2019 - May 2022



Travelodge By Wyndham

• Traverse City, Michigan, United States

• Dual General Manager

  • Jul 2019 - May 2022



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Rooms Operations Manager

  • May 2018 - Jul 2019

  •1,328 room corporate property with 100,000 square feet of conference space and 34 event rooms. •Monitors the day-to-day operations of AYS, Bellstand, Doormen, Front Desk, Concierge, Rooms Control, Fresh Bites, and our Elite Lounge. •Creates master schedule and payroll weekly for all departments listed above - using ATLAS and StarShift programs and by the Local 24 Union Standard. Also, monitors weekly and monthly productivity is inline with budget. •Department administrator of core property systems including but not limited to, PMS, GXP, GSS, ATLAS, and Mobile Guests Services. •Ensured accuracy of transactions through auditing and communication of cash handling LSOP’s •Created department focus incentive program to increase sign up to our Marriott Bonvoy Program. Show less



Baymont Inn & Suites

• Grand Haven, Michigan

• Front Desk Manager

  • Sep 2016 - May 2018

  Manage front desk personnel of a 100 room hotel including scheduling, interviewing, hiring, reviewing, motivating, and training. Ensure guests have an enjoyable trip and handle difficult situations that arise. Trained in EZLite Revenue Management and cross trained in housekeeping, laundry, and breakfast. Completed the learning path on Wyndham’s School of Hospitality for Owner/General Manager. Dual front desk managed both this hotel and Dunes Waterfront Resort during summer seasons. Show less



Dunes Waterfront Resort

• United States
• Hospitality

• Front Desk Manager

  • May 2016 - Jul 2017

  Hired, trained, and managed a summer staff team. The hotel is 74 rooms in a small Lake Michigan tourist town during the peak season it is almost full every night. Practiced leadership and transitioned from front desk associate to Front Desk Manager. Hired, trained, and managed a summer staff team. The hotel is 74 rooms in a small Lake Michigan tourist town during the peak season it is almost full every night. Practiced leadership and transitioned from front desk associate to Front Desk Manager.



Chili's

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Dec 2014 - May 2016



Faith Children's Village

• Zambia

• Internship

  • Jul 2014 - Aug 2014

  Received a first-hand look into living in Zambian Culture. I stayed in the Orphanage and helped in any way needed, with the children, cleaning, english class, medical center, and more. While I was there I also met with different people and misistries that are serving in Kitwe, Kwatcha, Kakolo, Riverside, and Garneton, which are cities in the Copperbelt region of Zambia. This experience helped me to understand an entirely new set of customs and adjust quickly to life there. Received a first-hand look into living in Zambian Culture. I stayed in the Orphanage and helped in any way needed, with the children, cleaning, english class, medical center, and more. While I was there I also met with different people and misistries that are serving in Kitwe, Kwatcha, Kakolo, Riverside, and Garneton, which are cities in the Copperbelt region of Zambia. This experience helped me to understand an entirely new set of customs and adjust quickly to life there.



Muskegon Community College

• United States
• Higher Education
• 300 - 400 Employee

• German International Business

  • May 2014 - Jun 2014

  Took a two credit class learning customs, culture, history, business etiquette, and more. Then participated in a two week trip to Germany to actually see an upclose and backstage view of how businesses are run. Took a two credit class learning customs, culture, history, business etiquette, and more. Then participated in a two week trip to Germany to actually see an upclose and backstage view of how businesses are run.



Powerhouse Gym

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Customer Service

  • Aug 2009 - May 2014



Career Line Tech Center

• Specialty Marketing and Entrepreneurship Student

  • Aug 2011 - Jun 2012

  Participated in a Specialty Marketing and Entrepreneurship hands-on class. Running a store, creating visual aids for marketing purposes, inventing and organizing events for school or charity, and developing professional skills that will last a lifetime. Participated in a Specialty Marketing and Entrepreneurship hands-on class. Running a store, creating visual aids for marketing purposes, inventing and organizing events for school or charity, and developing professional skills that will last a lifetime.