Experience

Carson Group

• United States
• Financial Services
• 200 - 300 Employee

• Technical Product Manager

  • Mar 2022 - Present



HDR

• United States
• Design Services
• 700 & Above Employee

• Business Analyst

  • Oct 2017 - Mar 2022

  - Experience with Oracle OBIEE and EBS systems - Requirements gathering and create BRD and other necessary documents for projects - Develop reports, dashboards, and interfaces within Oracle OBIEE - Some experience with JavaScript, CSS, and HTML for minor features, updates, and bug fixes - Work closely with developers and all levels of management - Experience with Oracle SQL Developer - Extensive experience with Microsoft Office products including Excel - Work in a matrix organization - Support end user questions and issues with OBIEE and EBS systems



Sandhills Global

• United States
• Software Development
• 700 & Above Employee

• Business Analyst

  • Oct 2015 - Sep 2017

  - Team lead of a development team. Managed team projects, priorities, and resource planning- Managed various projects from small bug fixes and minor feature rollouts to larger projects such as the internal CRM upgrade and new product implementation- Researched Agile sprint planning and project management tools including Jira and Trello- Designed, built, tested, and troubleshot processes to meet business requirements- Coordinate with internal and external project partners in developing processes or systems- Worked closely with programmers, developers, and other project partners both individually and in teams- Performed testing and quality assurance with written test plans/cases while documenting issues and approving changes for implementation- Helped design and implement new business procedures and development strategies- Coordinated with and maintained 3rd party partners- Created business reports and project update summaries to fit specified requirements- Participated in company events and expos to meet directly with clients for product presentation, demos, questions, and feedback- Project Manager of the internal CRM upgrade. Upgraded from Microsoft CRM 2011 to CRM 2016 which affected all users in the company. Lead development team and managed development, design, and implementation. Trained over 700 employees including international offices spanning across 7 countries.- Requirements gathering and prepare necessary documentation for project planning- Worked with all levels of management- Experienced with Microsoft SQL and Active Directory- Assisted users with a variety of internal systems including Microsoft Dynamics CRM, Microsoft products, Sandhills Task Order System, and several company developed web applications and products.- Trained employees to use internal systems and applications

• IT Support Specialist

  • Mar 2012 - Oct 2015

  Formal business position. Provide over the phone technical support to both customers and internal users. Diagnose and repair hardware, software, and network issues for a variety of devices and operating systems. Setup and deploy multiple devices including laptops, cell phones, and tablets to internal employees. Train new employees and interns. Manage internal workplace setup and inventory control. Work with all departments and levels of management. Managed and lead projects. Complete various IT related tasks and assignments.



Tabitha Health

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• IT Support Specialist

  • Jun 2011 - Apr 2012

  Assisted in various IT related tasks. Updated and installed software and taught users how to use new features and programs. Diagnosed and repaired both hardware and software problems with various programs including Microsoft Office Products. Assisted company employees both in person and over the phone. Investigated workstation, laptop, printer and copier problems. Setup and installed new workstations and networks. Ran wire and diangosed network connectivity issues. Added and managed users on the network via active directory.