Experience

Evarts Tremaine

• United States
• Insurance
• 1 - 100 Employee

• Personal Lines Account Coordinator

  • Dec 2022 - Present



Performance Health

• Avon Lake, Ohio, United States

• Member Advocate

  • May 2022 - Dec 2022

  - Communicated with medical providers, such as hospitals, and their affiliates to advocate for patients and work out agreements for facility fees and to settle outstanding financial balances - Remained professional and HIPPA compliant while assisting members with needs regarding health plan benefits, claims, provider assistance, and contracts - Resolved customer inquires and concerns with first call resolution - Communicated with medical providers, such as hospitals, and their affiliates to advocate for patients and work out agreements for facility fees and to settle outstanding financial balances - Remained professional and HIPPA compliant while assisting members with needs regarding health plan benefits, claims, provider assistance, and contracts - Resolved customer inquires and concerns with first call resolution



Zone Safety 365

• Coulmbia Station, Ohio

• Construction Flagger

  • Apr 2020 - May 2022

  - Controlled the flow of traffic through construction sites - Ensured the safety of workers, drivers, and pedestrians - Set up construction sites quickly and efficiently - Accurately filed company paperwork on a daily basis - Communicated with contractors and other supervisors to maintain an appropriate set up for construction sites through out the day - Controlled the flow of traffic through construction sites - Ensured the safety of workers, drivers, and pedestrians - Set up construction sites quickly and efficiently - Accurately filed company paperwork on a daily basis - Communicated with contractors and other supervisors to maintain an appropriate set up for construction sites through out the day



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Service Experience Representative

  • Jul 2018 - Apr 2020

  - Handled all customer situations in a professional and timely manner- Worked with team members to provide exceptional customer service- Completed multiple tasks while working in a fast-paced environment- Responsible for handling various customer transactions

• Sales Associate

  • Aug 2014 - Jul 2018

  - Educated customers on current fashion trends- Assisted customers in several different departments- Worked among team members to help meet sales goals- Merchandised sales floor



Norman & Tayeh, LLC

• Cleveland, Ohio

• Paralegal Intern

  • Aug 2016 - Dec 2016

  - Drafted various legal documents - Conducted legal research - Handled various secretarial tasks - Drafted various legal documents - Conducted legal research - Handled various secretarial tasks