Taylor Johnson

IT Support Specialist at Syntelligent Analytic Solutions, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Luray, Virginia, United States, US

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Credentials

  • Secure Infrastructure Specialist
    CompTIA
    Sep, 2023
    - Oct, 2024
  • Security+
    CompTIA
    Sep, 2023
    - Oct, 2024
  • IT Operations Specialist
    CompTIA
    Jul, 2023
    - Oct, 2024
  • Network+
    CompTIA
    Jul, 2023
    - Oct, 2024
  • Project+
    CompTIA
    Jun, 2023
    - Oct, 2024
  • CompTIA A+
    CompTIA
    May, 2023
    - Oct, 2024
  • IT Information Library Foundations Certification (ITIL)
    AXELOS Global Best Practice
    Mar, 2023
    - Oct, 2024

Experience

  • Syntelligent Analytic Solutions, LLC
    • United States
    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • IT Support Specialist
      • Aug 2023 - Present

      - Internal IT Support: Helpdesk calls & FreshDesk tickets - Review Daily Firewall Security Report - Review weekly threat & vulnerability intelligence - Review EOL announcements effecting company applications - Review 0365 service health, message center, and quarantined email. - Special projects as assigned - Internal IT Support: Helpdesk calls & FreshDesk tickets - Review Daily Firewall Security Report - Review weekly threat & vulnerability intelligence - Review EOL announcements effecting company applications - Review 0365 service health, message center, and quarantined email. - Special projects as assigned

  • Virginia Department of Transportation
    • United States
    • Truck Transportation
    • 700 & Above Employee
    • Fiscal Tech
      • May 2022 - Jan 2023

      - Time and Attendance - Accounts Payable and Accounts Receivable - Procurement & SPCC - Inventory - Budgets - Create and interpret financial reports and queries - Time and Attendance - Accounts Payable and Accounts Receivable - Procurement & SPCC - Inventory - Budgets - Create and interpret financial reports and queries

  • Massanutten Resort
    • United States
    • Hospitality
    • 100 - 200 Employee
    • Concierge/Call Center Assistant Manager
      • Jun 2021 - May 2022

      - Manage Concierge & Call Center front-line and supervisory staff members to ensure departmental efficiency.- Organized and lead initiatives and projects in support of company values and mission.- Completed highly selective Leadership & Management Development Program. - Manage and develop Activities e-commerce and participate in Resort e-Commerce committee.- Create and maintain process improvements to ensure business objectives are met.

    • Guest Services Supervisor
      • Aug 2020 - Jun 2021

      - Supervise and coach front-line associates while promoting a team-oriented culture to maximize efficiency. - Monitor e-commerce processes while coordinating point of sale operations to ensure protocol is followed.- Create visual signs and flyers to display information and/or promote specials and events.- Assist with weekly payroll and administrative functions for management.

    • Guest Services Agent
      • Apr 2019 - Aug 2020

      - Maintain cash drawer accuracy along with advanced knowledge of point of sale system- Assist with guest inquiries in a timely manner while attending to issues that may arise - Ensure brand and physical appearance of facility and front of house/retail areas are maintained

  • Magic Memories
    • New Zealand
    • Technology, Information and Media
    • 300 - 400 Employee
    • Retail Sales Associate
      • Apr 2017 - Nov 2018

      - Capture photographs of incoming tourists and guests. - Lead sales efforts by offering packages, dispensing information, etc. - Capture photographs of incoming tourists and guests. - Lead sales efforts by offering packages, dispensing information, etc.

Education

  • Laurel Ridge Community College
    Associate of Applied Science, Business Administration
    2021 - 2022
  • Western Governors University
    Bachelor of Science - BS, Cybersecurity & Information Assurance
    2023 -

Community

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