Taylor Johnson
Human Resources Manager at Omni Orlando Resort at ChampionsGate- Claim this Profile
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Bio
Experience
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Omni Orlando Resort at ChampionsGate
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United States
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Hospitality
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1 - 100 Employee
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Human Resources Manager
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Jan 2023 - Present
Orlando, Florida, United States
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Human Resources Generalist
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Jun 2022 - Jan 2023
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Human Resources Coordinator
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Jan 2022 - Nov 2022
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Sales Administrative Assistant
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Jul 2021 - Jan 2022
Orlando, Florida, United States
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Hilton Grand Vacations
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United States
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Hospitality
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700 & Above Employee
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Front Office Intern
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Jan 2020 - Feb 2021
Orlando, Florida Area • Ensure that every guest interaction with an owner or guest is personable and leaves them with a great overall first impression. • Communicate with and understand how housekeeping, engineering, security, recreation, and leadership operate on a day to day basis. Run specific reports to inform the team of any incoming owners or guests checking in for the day.
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Holiday Inn Club Vacations
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United States
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Hospitality
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700 & Above Employee
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Resort Operations Intern
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Sep 2019 - Jan 2020
Kissimmee, FL • Collected and analyzed data to create a heat map and a global dashboard to increase the guest satisfaction score to 84%. • Engaged with guests daily to make sure their experience was satisfactory and helped them resolve concerns. • Worked collaboratively with a team of interns on successful assigned projects.
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Education
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2017 - 2020
University of Central Florida – Rosen College of Hospitality Management
Bachelor of Science - BS, Hospitality Administration/Management
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