Experience

Vital Farms

• United States
• Food & Beverages
• 100 - 200 Employee

• Content Creator

  • Sep 2023 - Present



All Purpose Flour Child LLC

• founder & creative director

  • Sep 2015 - Present

  Food writer, recipe developer, food stylist, photographer, content creator, and founder of the website allpurposeflourchild.com. Food writer, recipe developer, food stylist, photographer, content creator, and founder of the website allpurposeflourchild.com.



Nestlé Coffee Partners

• Food and Beverage Services
• 100 - 200 Employee

• Integrated Marketing Content Creator, Solutions Lab

  • Sep 2021 - Sep 2023

  LinkedIn Content Creator- Revived social media marketing efforts on LinkedIn resulting in increased customer engagement and 19K followers year to date- Manages social media content calendar, tracking daily follower count and scheduling monthly posts- Responsible for crafting 1-2 posts weekly including but not limited: concept development, copy recommendations (in Nestle Coffee Partners Solutions Lab voice), sourcing images, creating videos and photography, applying trackable links for call to action using Google Campaign URL Builder and incorporating applicable and strategic hashtags- schedules posts in Sprinklr to automate posting process, enabling KPIs to be tracked and measured for post engagement- met and exceeded 2022 goal of hitting 10K followers- introduced video content to account to create variety and increase engagementMarketing Email Inbox Manager- Standardized process and workflow for managing the inbox, categorizing, cataloging and handling requests, and communicating with customers- Responsible for creating a new process which helps standardize Outlook responses based on FAQs, improving ease of workflow and efficiency- Developed and implemented internal and external-facing Outlook Auto-Replies, communicating vital information such as inbox Service Level Agreement and typical response time, purpose of inbox, required information needed to complete requests, and answers to FAQs - Improved Standard Operating Procedure to document process for managing the inbox and handling custom marketing requests- Created weekly tracker to track requests including a breakdown of request type- Lead communication for various marketing requests from sales partners and customers by answering questions and providing clarity around We Proudly Serve Starbucks logo guidelines, menu board guidelines, and mobile ordering guidelines- Reviews customer’s submitted marketing assets and provides clear and concise feedback for revisions to comply with logo guidelines Show less

• Customer Solution and Claims Associate, Solutions Lab

  • 2018 - Sep 2023

  Supports foodservice direct customers and direct distributors through order management and support of online, email, and EDI-submitted orders averaging 2,500 weekly orders.Provides in-depth order support with tracking, problem-solving, and recoveryManages customer-facing inbox, triaging incoming communication from customers and field partners related to order status, billing, marketing inquiries, and product information. Works cross-functionally with a broad range of departments including sales, marketing, accounting, supply chain, equipment operations, and transportation to support customer needs. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• operations specialist

  • Sep 2017 - Aug 2018

  Leads and manages projects to improve foodservice direct ordering procedures and support including streamlining email ordering process and implementing training processes for foodservice customer service teamCo-manages shared inbox, triaging incoming communication from foodservice direct customers and field partners related to billing, brewing equipment, and marketing inquiriesSupports foodservice direct customers through order fulfillment of all offline ordering including weekly totals averaging 1,500 emails and 2,000 web ordersProvides in-depth order support with tracking, problem-solving, and recoveryWorks cross-functionally with a broad range of departments including sales, marketing, accounting, supply chain, equipment operations, and transportation to support customer needs Show less

• senior customer service specialist

  • Oct 2014 - Sep 2017

  Managed all offline orders, including weekly totals averaging 1,500 emails and 1,500 web ordersActed as first point of contact for 9-person customer service team, handled customer escalations, applied problem-solving skills to effectively research and investigate customer issues at individual and organizational levels, provided solution and recoveryWorked cross-functionally with a broad range of departments including sales, accounting, supply chain, equipment operations, and transportation to support customer needsProactively identified and implemented processes to improve efficiency and productivity of workflow Show less

• laboratory assistant, TLA, R&D Product Guidance Lab

  • Dec 2016 - Dec 2016

  Executed sensory and descriptive testing or equipment and product testing from set-up to data collection and clean up.Stocked and tracked samples, equipment and smallwares.Tallied results, entered data and edited ballots of executed tests Maintained cleanliness and orderliness of laboratories and common lab areas. Organized and cleaned sensory booths, lab, equipment, glassware and dishes. Tracked and stocked supplies. Provided administrative support when requested, such as labeling cups and trays and coordinating panelist sign in and orientation. Show less

• senior logistics services representative, TLA

  • Aug 2016 - Oct 2016

  Co-managed shared inbox, triaging incoming communications with various internal and external cross-functional teams including Transportation, Licensed Store Data, LSR team, Supply Chain, and carrier partners. Assisted in diverted product loads by communicating potential delays to LS and retail stores.Attended daily outage call with transportation team to stay informed on all product outages at CDC warehouses, gathering necessary information to cascade communication down to retail stores Posted and updated daily IMS messages for product outages to retail storesManaged EDI errors for LS Target orders Show less

• customer service representative, Channel Business Development

  • Nov 2013 - Oct 2014

  Provided customer service, answering an average of 315 calls a week and managed and placed all web orders, averaging 800 orders weekly.Expert in account management, auditing customer order history, issuing credits, and providing order recovery.Created, updated, and maintained all training documents on team SharePoint site.

• shift supervisor

  • Jun 2007 - Nov 2013

  Deployed partners and delegated tasks to execute store operations and ensure customers remain primary focus.Executed store operations of inventory management, cash handling, tracking and leading sales, and managed scheduled labor.Trained new partners as a Certified Barista Trainer.Coached and mentored 3 promoted baristas.Re-certified Coffee Master in 2008 under newly designed and launched program, expert resource of extensive coffee knowledge and leader of store coffee sales.Planned and executed Starbucks retail in-store promotional sets for six years.Created a Promo Execution Strategy, requested by district manager to share with store managers at 2 district meetingsTook initiative to create custom themed templates for excess of retail iced cold cup tumblers and captured 40 additional sales.Conducted promo checks for all stores in district with district manager after promotional launches.Coordinated and executed the complete set-up of retail merchandise for new store opening.Volunteered as a barista at 2012 Starbucks Shareholder’s Meeting. Show less

• barista

  • Jun 2006 - Jun 2007

  Provided excellent customer service and anticipated customer and store needs while positively demonstrating Starbucks culture, values, and mission.Used interpersonal skills to build relationships with customers and partners, setting an example and contributing to a positive work environment.Took initiative to reorganize store schematics for the espresso bar and on-the-floor storage for easier access to product and increased efficiency.Recognized by district manager for continued exemplary chalkboard execution for promotional sets.Certified Coffee Master in 2007, expert resource of extensive coffee knowledge and leader of store coffee sales.Identified by store manager as a leader, taking on projects to develop my skills to become a shift supervisor.Certified as a Learning Coach, responsible for training new baristas and aided in their development. Show less