Experience

TWOOBS
• Australia
• Apparel & Fashion
• 1 - 100 Employee
• Customer Service Representative

  • Aug 2023 - Present


Daily Blooms

• Australia
• Retail
• 1 - 100 Employee

• CX Team Leader

  • Jan 2021 - Jul 2023

  Growing from a bud of a business in 2014 to now a blossoming team of flower enthusiasts, we’re the original experts in letting every day bloom with fresh, premium-sourced and beautifully curated bouquets that change daily. Your local online florist that makes the experience easy, accessible and delightful. Growing from a bud of a business in 2014 to now a blossoming team of flower enthusiasts, we’re the original experts in letting every day bloom with fresh, premium-sourced and beautifully curated bouquets that change daily. Your local online florist that makes the experience easy, accessible and delightful.



Yo-Chi Frozen Yogurt

• Australia
• Hospitality
• 1 - 100 Employee

• Supervisor

  • Jul 2019 - Aug 2020

  Help people make frozen yoghurt masterpieces. Deliver a delightful, joyous experience in store. Ensure our produce was fresh and our standards were unmatched. Provide visitors with a clean calm environment. Lead my team with enthusiasm and support. Help people make frozen yoghurt masterpieces. Deliver a delightful, joyous experience in store. Ensure our produce was fresh and our standards were unmatched. Provide visitors with a clean calm environment. Lead my team with enthusiasm and support.



Jo Mercer

• Australia
• Retail
• 1 - 100 Employee

• Store Manager

  • May 2018 - Jan 2019

  Help women and non binary folk find comfortable fashionable shoes that are expressive and stylish. Create and maintain an inviting environment in my store and amongst my team. Ensure store has clear, logical and exciting merchandise presentation. Manage stock and storage rooms to ensure my team felt supported and organised. Create goals to encourage growth in the business and my team. Help women and non binary folk find comfortable fashionable shoes that are expressive and stylish. Create and maintain an inviting environment in my store and amongst my team. Ensure store has clear, logical and exciting merchandise presentation. Manage stock and storage rooms to ensure my team felt supported and organised. Create goals to encourage growth in the business and my team.



gorman clothing

• Australia
• Retail
• 100 - 200 Employee

• Store Manager

  • Apr 2017 - May 2018

  Provide an exceptional personal customer experience. Style customers for various events and wardrobe updates. Lead and motivate a team of empathetic, hard working people. Manage stock deliveries, merchandise the store, and ensure all promotional collateral is displayed and communicated. Create a bridge of communication between the customer and head management. Provide an exceptional personal customer experience. Style customers for various events and wardrobe updates. Lead and motivate a team of empathetic, hard working people. Manage stock deliveries, merchandise the store, and ensure all promotional collateral is displayed and communicated. Create a bridge of communication between the customer and head management.



Seafolly P/L

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior team member

  • Apr 2016 - Apr 2017

  Fit and empower women and nonbinary folk to feel confident in swimwear. Provide a calm, professional and informative experience. Ensure the store is well presented and organised. Fit and empower women and nonbinary folk to feel confident in swimwear. Provide a calm, professional and informative experience. Ensure the store is well presented and organised.



Glue Store

• Australia
• Retail
• 100 - 200 Employee

• Stylist and senior team member

  • Sep 2014 - Apr 2016

  Aid in delivering on-trend clothing, shoes and accessories from the leading global street brands. Denim fit expert and sneaker care. Provide exceptional customer service with flare and fun. Create an inviting store experience and support fellow team mates in smashing goals. Aid in delivering on-trend clothing, shoes and accessories from the leading global street brands. Denim fit expert and sneaker care. Provide exceptional customer service with flare and fun. Create an inviting store experience and support fellow team mates in smashing goals.



Cotton On Group

• Australia
• Retail
• 700 & Above Employee

• Team Leader

  • Nov 2012 - Sep 2014

  Enable my team to create amazing moments and experiences cotton on customers will love. Team up with our retail partners. Respond to trade quickly, make your store look amazing and get results. Love my team and our customers. Enable my team to create amazing moments and experiences cotton on customers will love. Team up with our retail partners. Respond to trade quickly, make your store look amazing and get results. Love my team and our customers.