User Support Technician

• Mar 2019 - Present

IT Service Desk Phone Support

• Jul 2018 - Mar 2019

Help Desk Technician

• Sep 2013 - Jan 2018

Sales Floor

• Oct 2012 - Dec 2013

Floor Associate

• Aug 2011 - Apr 2012

Front-end customer service, resolving situations quickly and positivelyInitial point of contact for customer inquiries, assistance, and dissatisfactionResponsible for department appearance, cleanliness, organization, and availability of stockShipping and receiving of product Front-end customer service, resolving situations quickly and positivelyInitial point of contact for customer inquiries, assistance, and dissatisfactionResponsible for department appearance, cleanliness, organization, and availability of stockShipping and receiving of product

Delivery Driver

• Jun 2009 - Jul 2011

Delivered food, washed dishes Delivered food, washed dishes

Computer Networking Systems

• Mar 2009 - Mar 2011

Worked with a team that set up and maintained 40 physical and virtual Active Directory and Exchange servers in a Windows Server 2003 environmentWorked in a small group that designed a cabling layout for a small office buildingLearned basic programming with pythonLearned about Windows Server 2003 along with learning active directoryLearned the basics of routing(OSI model, how routers/routing works)Learned how to convert binary to decimal and vice-versaLearned how to IP address as well as subnetting and VLANS Learned how to work well in a team with group dynamicsLearned extensively about the Windows OS(XP and Server 2003)Used MySQL to create our own databases for a projectCurrently working on a networking project with a team of four designing a network for a small company with five offices

Delivery Driver

• May 2008 - May 2009

Deliver Food, wash dishes Deliver Food, wash dishes

Volunteer

• Apr 2004 - Apr 2005

Assisted the staff with the basic hospital needs.Wheeled patients to where they needed to go.Handled patient charts. Assisted the staff with the basic hospital needs.Wheeled patients to where they needed to go.Handled patient charts.