Experience

PatientNow

• United States
• Software Development
• 100 - 200 Employee

• Business Analyst

  • Oct 2020 - Present



Oildex

• United States
• Software Development
• 1 - 100 Employee

• Customer Technical Support Engineer

  • Feb 2016 - Apr 2018

  Full Production server stack and database access below root level to resolve customer issues. Resolved 2000+ tickets with less than 1% error-rate. Created fixes in Production, including: correcting orremoving data in multiple databases, finding and removing duplicate files within a directory stack,fixing incoming data files to process successfully, making adjustments to existing scripts.

• Quality Assurance Engineer

  • Mar 2014 - Feb 2016

  • Manual and automated testing on new and existing applications, databases and servers• Selenium WebDriver – use of Eclipse/IntelliJ to write front-end automation tests in Java• Protractor -- write front-end automation tests to test AngularJS websites• Use of Apache JMeter to create and run back-end automation test scripts • Use GitHub on local machine to commit and sync changes to repositories• Use of GitHub to manage and approve Pull Requests from developers• Track and manage work through JIRA• Deploy new code builds from Jenkins onto QA servers through UNIX commands• Regression test entire application suite before major releases• Work with Product Owners and Development to ensure applications are designed and working Show less

• Customer Support Representative

  • Mar 2013 - Mar 2014

  • Provide first-hand Tier 1 technical support to 130,000+ users of our various software products.• Resolve issues through phone or email for clients – including: error resolution, managing user accounts, assist invoice workflow, transferring electronic checks between accounts, software configuration, creating and providing reports.• Determine if Tier 2/3 support is needed to resolve an issue• Use of CRM to track and resolve support tickets



Bankers Life

• United States
• Insurance
• 700 & Above Employee

• Licensed Agent

  • Aug 2012 - Dec 2012

  Prospect to set up face-to-face appointments. Received information from prospect to help fulfill needs. Short presentation about the product(s) and their benefits. Closed sale and wrote application. Constant personal customer service when help from clients is needed. Prospect to set up face-to-face appointments. Received information from prospect to help fulfill needs. Short presentation about the product(s) and their benefits. Closed sale and wrote application. Constant personal customer service when help from clients is needed.



University of Wyoming Club Sports

• Treasurer

  • Aug 2011 - May 2012

  Determined team fees based on our budget for the upcoming season. Collected team fees and revenue from ticket and merchandise sales. Deposited cash and checks into team account. Spoke with Head of Club Sports on issues involving the team. Paid for hotels and gas on personal credit card and received reimbursement checks from the Head of Club Sports. Determined team fees based on our budget for the upcoming season. Collected team fees and revenue from ticket and merchandise sales. Deposited cash and checks into team account. Spoke with Head of Club Sports on issues involving the team. Paid for hotels and gas on personal credit card and received reimbursement checks from the Head of Club Sports.



Furniture Row Companies

• United States
• Retail
• 500 - 600 Employee

• Warehouseman

  • Sep 2007 - Jan 2009

  Held accountable for unloading daily semi-truck of product and checking it in with an Assistant Manager. Organizing the product in the warehouse to be more efficient. Unloading furniture to customers and delivery crews that is in the warehouse. Monthly inventory check and sending back old product to the main warehouse. Keep the warehouse and back dock neat, organized and safe. Held accountable for unloading daily semi-truck of product and checking it in with an Assistant Manager. Organizing the product in the warehouse to be more efficient. Unloading furniture to customers and delivery crews that is in the warehouse. Monthly inventory check and sending back old product to the main warehouse. Keep the warehouse and back dock neat, organized and safe.