Experience

HornerXpress

• Wholesale
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2020 - Present

  Employee Owned, swimming pool supply distributor- Counter sales -Enter orders into FACTS system accurately and on time -Answer phones within three rings -Pull orders for walk-in customers -Multitasking through various channels; such as over the phone, over the counter, text messaging, email, fax, and web orders -Create a fun atmosphere and boredom buster for counter customers with "desk arcade" -Building customer relationships and going the extra mile to make sure deliveries are completed to satisfaction -Using Microsoft Xcel to construct a comprehensive parts matrix, and specified order sheets to streamline the process for builders and plumbers -Update customers on backorders and special orders -Shipping and receiving management; UPS, FEDEX, LTL Freight; creating shipping BOLs, pulling transfer orders correctly, receiving inventory, organizing paperwork, and following through with discrepancies -Jandy Certified in over 40 courses -Keeping up to date with industry standards, current government code, and new products



StoneHardscapes, LLC

• United States
• Building Materials
• 1 - 100 Employee

• SHS Design Consultant / HornerXpress Support

  • Jan 2022 - Aug 2022

  Responsibilities: -Greet and consult homeowners and builders -Answer questions regarding price and availability -Learn software and operating procedures -Support sales representatives with order entry -Assisting homeowners and builders with selection process, and guiding them towards selections that best fit their timeline and budget -Liaison between customer and builder and sales representatives -Participation in online social media marketing -Ensuring our showroom is tidy and organized, as well as updated and cleaned after every visit -Purchase Order entry for various vendors -Organize catering for team events -Communicate with vendors that service and maintain the branch



Village Inn

• United States
• Restaurants
• 700 & Above Employee

• Certified Trainer

  • Aug 2017 - Aug 2019

  Responsibilities: - Certified trainer for front of house positions, and food expeditor -Regular closing server 4 nights a week, scheduled 6 days- 7 shifts for the last year -Expediting on Saturday and Sunday mornings -Consistently maintain company standards with integrity and positivity Skills: -SafeServ Certified -Multitasking, as a closing server I was the only front of house employee, with only one manager, and one cook for 2-3 hours every night. -Customer Service, where every guest I greet I treat with sincere kindness, and focus to make sure they leave with a positive experience. -Delegation of side-work duties fairly among team members -Accountability, maintaining communication with employees and managers to ensure the store is maintained and detailed - Team player, covering shifts when needed



Applebee's Neighborhood Grill + Bar

• United States
• Restaurants
• 700 & Above Employee

• PM Server

  • Sep 2016 - Aug 2017

  Responsibilities: -SafeServ Certified -Grand Opening training and crew, responsible for providing training to future employees -Closed 5-6 nights a week and double shifts on Friday and Saturdays -Ensured all servers maintained company standards and were up to date on new menu roll outs and special promotions -Follow all steps of service for every table and seize opportunities to go above and beyond Skills: -Maintained relationships with customers and built a steady flow of regular, returning guests - Continuously in the top 5 in total gross sales, beverage sales, and appetizer sales



IHOP

• Restaurants
• 700 & Above Employee

• PM Server

  • Nov 2015 - Nov 2016

  Responsibilities: -Memorize menu items and specifications -Practice proper food handling and safety Skills: -Consistently improved in speed and efficiency -Magnificent Milkshake Maker Responsibilities: -Memorize menu items and specifications -Practice proper food handling and safety Skills: -Consistently improved in speed and efficiency -Magnificent Milkshake Maker



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Sales Support Representative

  • Jul 2014 - Sep 2015

  Responsibilities: -Accurate recording and reporting of daily returns and warranties -Daily counts of inventory -During peak hours, greet guests and triage customer issues -Preformed minor store changes, executing planograms and educating employees and managers when new merchandise and promotions launch -Coaching sales associates on proper procedures and processes for returns and warranties -Trained multiple store managers and assistant managers on Sales Support role and responsibilities -Acquired and transported inventory from store to store to complete sales transactions -Completed the nightly bank deposit, paperwork, and correspondence required Skills: -Created a training binder that was used district wide -Organization and attention to detail -Experienced in Microsoft Office -Money handling



Best Buy

• Retail
• 700 & Above Employee

• Project Team Specialist

  • Aug 2012 - Jul 2014

  Responsibilities: -Completed store renovations to planogram, both major projects on the overnight traveling team, and minor projects on the daytime team to merchandising SOP -Ensure the safety of the products on display and functionality -Maintain clean and bright store shelves -Communicate with fellow project team members to solve issues -Maintained several roles within the company Skills: -Resourcefulness, using the tools available to me to solve issues independently -Drive, each role I was promoted to I quickly learned as much as I could, excelled in the position, and was able to train new employees for multiple departments -Endurance, working 12-16 hour shifts while lifting 50+ lbs and moving large quantities of inventory -Completed eLearning’s to be gold certified in all store departments