Taylor Finch

Director of Customer Experience at Snappt Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Denver Metropolitan Area
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency

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Bio

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Credentials

  • Communicating Across Cultures
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Communicating about Culturally Sensitive Issues
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Skills for Inclusive Conversations
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Confronting Bias: Thriving Across Our Differences
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Diversity, Inclusion, and Belonging
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Unconscious Bias
    LinkedIn
    Aug, 2020
    - Nov, 2024

Experience

  • Snappt Inc
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Director of Customer Experience
      • Apr 2023 - Present

  • PaySimple
    • United States
    • Software Development
    • 1 - 100 Employee
    • Manager of Customer Success
      • Mar 2022 - Apr 2023

    • Customer Care Manager
      • Oct 2020 - Mar 2022

    • Customer Care Team Lead
      • Jun 2019 - Oct 2020

      • Lead for new hire training and identifying knowledge gaps to create ongoing training content• QA care team's customer interactions to provide coaching and in the moment support • First point of contact for Tier1 escalated merchant calls• Report on daily and monthly team metrics in case/call volume and attrition • Manage strategic projects to optimize team processes

    • Customer Relationship Specialist
      • Jan 2019 - Jun 2019

      • Manage care team retention efforts and processes • Resource for escalated customer interactions to ensure resolution and customer satisfaction• Create and manage portfolio of accounts to drive product engagement and revenue

    • Customer Care Professional
      • Apr 2018 - Jan 2019

  • Fair Trade Winds/ Momentum
    • Boulder, Colorado
    • General Manager
      • Jul 2016 - Apr 2018

      • Responsible for inventory control, shipping, hiring, vendor management, scheduling, and merchandising • Collaborated with local non-profits and businesses for community and in store events • Responsible for inventory control, shipping, hiring, vendor management, scheduling, and merchandising • Collaborated with local non-profits and businesses for community and in store events

Education

  • University of Colorado Boulder
    Bachelor's Degree, International Relations and Affairs
    2010 - 2014

Community

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