Experience

Christopherson Business Travel

• United States
• Travel Arrangements
• 100 - 200 Employee

• Product Manager, Systems and Monitoring

  • May 2023 - Present

  Salt Lake City, Utah, United States • Develop and implement company-wide OKRs (Objectives and Key Results) to align teams and track progress towards strategic goals. • Build and maintain monitoring systems to track customer interactions and analyze customer behavior, using software such as Segment, Domo, Zapier and Front. • Continuously research and evaluate new tools, technologies, and strategies to optimize systems and processes. • Collaborate cross-functionally with research & insights, sales, marketing, and customer… Show more • Develop and implement company-wide OKRs (Objectives and Key Results) to align teams and track progress towards strategic goals. • Build and maintain monitoring systems to track customer interactions and analyze customer behavior, using software such as Segment, Domo, Zapier and Front. • Continuously research and evaluate new tools, technologies, and strategies to optimize systems and processes. • Collaborate cross-functionally with research & insights, sales, marketing, and customer support teams to ensure seamless integration of customer data and insights. • Work on the implementation and militance of customer experience improvement initiatives, leveraging data-driven insights from tools like Delighted and Five9. • Manage the deployment and maintenance of Viva Goals to ensure alignment and effective OKR tracking across the organization. • Conduct regular performance reviews and identify areas for improvement, using metrics and data analysis to guide decision-making. • Provide regular updates to senior leadership on progress, challenges, and opportunities related to customer experience and system performance.

• Quantitative Research Analyst

  • Jul 2022 - May 2023

  Salt Lake City, Utah, United States • Use quantitative methods to assist in business and financial decision-making. • Conduct research and generate actionable insights that drive results and are easily understood. • Collaborate with product and development teams to gather data and provide insights that inform strategic decisions and drive business growth. • Implement and manage OKRs to ensure alignment with business objectives and track progress towards key goals. • Develop and maintain data analytics tools and… Show more • Use quantitative methods to assist in business and financial decision-making. • Conduct research and generate actionable insights that drive results and are easily understood. • Collaborate with product and development teams to gather data and provide insights that inform strategic decisions and drive business growth. • Implement and manage OKRs to ensure alignment with business objectives and track progress towards key goals. • Develop and maintain data analytics tools and dashboards, leveraging software and tools like SQL and Domo, to create visually appealing representations of complex data sets for stakeholders. • Analyze data and perform modeling to identify trends and patterns, and forecast future business outcomes and opportunities. • Conduct market research and competitor analysis to inform strategic planning and identify areas for growth and innovation. • Partner with cross-functional teams to drive data-driven initiatives, including those related to customer experience, customer segmentation, pricing optimization, and campaign analysis. • Lead presentations and meetings to communicate data-driven insights and recommendations to stakeholders at all levels of the organization.



Traeger, Inc.

• Manufacturing
• 300 - 400 Employee

• Report Analyst

  • Apr 2022 - Jul 2022

  Salt Lake City, Utah, United States • Work with various departments to elicit requirements related to business reporting • Develop dashboards/reporting suites for business units to provide insights on multiple different topics • Design charts/cards for use in reporting/dashboard • Support adhoc requests for reporting as requested • Prepare data for ingestion to data warehouse • Design and develop data models that will support a variety of Business Intelligence tools (DOMO, MS Excel) • Model data for inclusion… Show more • Work with various departments to elicit requirements related to business reporting • Develop dashboards/reporting suites for business units to provide insights on multiple different topics • Design charts/cards for use in reporting/dashboard • Support adhoc requests for reporting as requested • Prepare data for ingestion to data warehouse • Design and develop data models that will support a variety of Business Intelligence tools (DOMO, MS Excel) • Model data for inclusion into the existing data warehouse, maintaining established design and documentation standards • Troubleshoot problems with data models and data warehouse deployments as they arise • Develop and maintain a data dictionary and data model documentation • Develop and uphold data governance policies throughout the organization • Implement and support data security within the data warehouse • With the support of other departments set up and maintain data infrastructure to support the data warehouse within Amazon Web Services (AWS) Show less



Zions Bancorporation

• United States
• Banking
• 700 & Above Employee

• Business Information Analyst

  • Nov 2021 - Apr 2022

  • Drive complex business analysis discussions with broad groups of stakeholders, comfortably bridging the technical and business groups while ensuring clear communication and understanding of requirements, decisions, and next actions • Test and validate data attributes based both on source data and results from other systems to assure the data accurately reflects the source system and business needs • Champion creative ideas and eagerly communicate to team members • Identify and… Show more • Drive complex business analysis discussions with broad groups of stakeholders, comfortably bridging the technical and business groups while ensuring clear communication and understanding of requirements, decisions, and next actions • Test and validate data attributes based both on source data and results from other systems to assure the data accurately reflects the source system and business needs • Champion creative ideas and eagerly communicate to team members • Identify and resolve open items and issues; escalate as necessary to drive progress and remove blockers • Effectively gather, review, analyze, validate, and map processes and user needs • Work closely with different business teams to ensure all requirements are collected and fulfilled while keeping the vision of future opportunities in focus

• Business Data Analyst

  • May 2020 - Nov 2021

  Salt Lake County, Utah, United States • Ensure data integrity, accuracy, and data flows for 100,000+ bank accounts • Use PowerBI, MS Flow, Automation Anywhere and data analysis techniques to automate, create and • Supply information used in building reports, communicating project status, risks, issues, and upcoming objectives • Migrate data to new back-end banking system while maintaining 100% data accuracy for all accounts and clients • As the Banking Business Transformation Analyst, you will provide leadership and… Show more • Ensure data integrity, accuracy, and data flows for 100,000+ bank accounts • Use PowerBI, MS Flow, Automation Anywhere and data analysis techniques to automate, create and • Supply information used in building reports, communicating project status, risks, issues, and upcoming objectives • Migrate data to new back-end banking system while maintaining 100% data accuracy for all accounts and clients • As the Banking Business Transformation Analyst, you will provide leadership and support to project teams by improving team member productivity, contributions and accomplishments to project objectives • Collaborate to develop creative solutions for challenges • Work closely with a project manager to plan, document, and test projects • Interface with various systems throughout the organization • Facilitate project meetings and collaborate with team members to develop and execute mitigation plans

• Business Intelligence Analyst

  • Dec 2016 - May 2020

  Salt Lake City, Utah • Internally work with each department to gather data and build actionable dashboards, data alerts, and decision-making reports • Present and uphold sensitive financial dashboards for the executive team • Implemented and cultivated data culture to now manage Domo/Qualtrics/Salesforce for 100+ internal users • Train and consult Domo/Qualtrics/Salesforce users on how to make actionable decisions with data • Work with account managers to build out reviews for clients on a monthly… Show more • Internally work with each department to gather data and build actionable dashboards, data alerts, and decision-making reports • Present and uphold sensitive financial dashboards for the executive team • Implemented and cultivated data culture to now manage Domo/Qualtrics/Salesforce for 100+ internal users • Train and consult Domo/Qualtrics/Salesforce users on how to make actionable decisions with data • Work with account managers to build out reviews for clients on a monthly, quarterly, and yearly basis • Manage analytical travel applications and architect solutions for external accounts, supply travel data to 1000+ clients via Domo • Ensure data integrity, accuracy, and data flow (over 550 daily updating datasets) stability as Domo, Qualtrics & Salesforce Admin Show less



Lassonde Entrepreneur Institute - University of Utah

• Hours with Experts Director

  • Apr 2016 - Apr 2017

  • Organized and set up meetings with students and a professional to answer questions about starting a company. • 15 Hours with Experts events from May 2016 to April 2017 • 25 different experts were used • Over 60 students received help from experts

• Director of Workshops

  • May 2015 - Apr 2016

  Coordinated and planed 28 workshops for students in various majors to be successful entrepreneurs.

• Associate of Judges

  • Aug 2014 - Apr 2015

  Help coordinate and organize judges for several entrepreneur competitions, including opportunity Quest and The Utah Entrepreneur Challenge.



AVASIS

• Switzerland
• IT Services and IT Consulting
• 1 - 100 Employee

• QA Analyst Intern

  • Jul 2016 - Nov 2016

  - Assist in product design, testing, and documentation at each stage of the software development life cycle - participate in software design discussions, reviews and test strategy sessions - Develop, publish, and maintain test plans, test cases, and test scripts - Participate in all aspects of functional, regression, user acceptance, and load testing - Provide status reports - Perform internal audits and corrective actions on the company's quality system - Assist in… Show more - Assist in product design, testing, and documentation at each stage of the software development life cycle - participate in software design discussions, reviews and test strategy sessions - Develop, publish, and maintain test plans, test cases, and test scripts - Participate in all aspects of functional, regression, user acceptance, and load testing - Provide status reports - Perform internal audits and corrective actions on the company's quality system - Assist in maintaining the company's quality management procedures and system - Configure and use tools to automate functional testing Show less



University of Utah - Employment

• United States
• Higher Education
• 700 & Above Employee

• Help Desk Agent

  • Aug 2014 - Jul 2016

  • Troubleshot, diagnose and solve (computer, network, telephone, etc…) support issues • Help University employee/students download, maintain and repair software • Work with team of employees to diagnose IT problems within the University