Experience

Smile Group Inc

• Hospitals and Health Care

• Office Manager

  • Jul 2021 - Present

  • Management Skills – Manage 2 dental offices with combined team of 10. Duties include personnel management (including hiring/terminations), recruiting, patient engagement and experience; scheduling, staff training, process improvement/development and specialty contract services. Work actively with practice ownership to analyze overall results and determine appropriate action plans. • Sales – Accomplished revenue producer focused on customer service. Develop and maintain patient relationships for retention, close sales by engaging with and educating patients while working with insurance/financing companies to help patients afford his or her most ideal treatment. Consistently exceeded sales goals up to 40% monthly. • Leadership - Create, document, and implement standard operating procedures/protocols to streamline patient care and office workflows driving improvements in collections, patient retention, charting and doctor production. Skilled in effectively resolving issues related to patient experience or billings. • Technical Skills - Proficient with dental and office technologies including Denticon, Dexis, KAVO Imaging, Slack, ToDoist, iTero, Microsoft Office and Google Platform. Able to rapidly adapt to new technologies. • Marketing - Developed marketing strategies including new patient onboarding and patient of record appreciation programs to improve customer retention. Assisted with grand openings for new offices. Show less



Great Smile Dental

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Treatment Plan Coordinator/Middle Management

  • Jan 2018 - Jul 2021

  • Progressed rapidly through multiple roles of increasing responsibility from Greeter to New Patient Attendant to Doctor Coordinator to Treatment Plan Coordinator to Account Liaison and Middle Management. • Managed intake of new patients as New Patient Attendant ensuring timely and accurate completion of patient records, giving tours of the facility, and providing comfort options. • Served as Doctor Coordinator, managing day-to-day schedules for 12 dentists and specialists including scheduling to increase daily efficiency as well as all lab case management. • Responsible for communicating with all patients, both in office and virtually, ensuring thorough patient education and practicing proper sales etiquette. • Guided patients through the financing process for treatment, helping patients invest in their oral health including treatment plan cases over $50,000. • Proficient in Dentrix, Dexis, Sorona 3D Imaging, iTero, Google Platform, Dental Intel, Weave, Microsoft Office Show less



Wagman

• United States
• Construction
• 100 - 200 Employee

• Office Clerk

  • Jun 2015 - Sep 2016

  Performed administrative duties including preparing meeting materials; assisting with document preparation; filing documents using an electronic content management system (Laserfische); manning the front desk; processing mail and organizing office supplies. • Responsible for communicating with potential subcontractors for bid solicitations using multiple channels (phone, email, fax) including logging responses and conveying them to the estimating department. Performed administrative duties including preparing meeting materials; assisting with document preparation; filing documents using an electronic content management system (Laserfische); manning the front desk; processing mail and organizing office supplies. • Responsible for communicating with potential subcontractors for bid solicitations using multiple channels (phone, email, fax) including logging responses and conveying them to the estimating department.



Quantum Learning Network

• United States
• Education Administration Programs
• 1 - 100 Employee

• Team Leader – SuperCamp Leadership & Life Skills Camp

  • Jun 2014 - Aug 2014

  • Served as in-residence counselor within an academic and leadership skills summer program supervising and building relationships with middle/high school campers. Modeled the values of integrity, trust, kindness, patience and teamwork through leading group activities, discussions, and evaluations. • Served as in-residence counselor within an academic and leadership skills summer program supervising and building relationships with middle/high school campers. Modeled the values of integrity, trust, kindness, patience and teamwork through leading group activities, discussions, and evaluations.