Experience

Matheson

• United States
• Truck Transportation
• 100 - 200 Employee

• Senior Contract Specialist

  • Feb 2021 - Present

• Contract Specialist

  • Nov 2019 - Feb 2021

• Operations Supervisor

  • Feb 2018 - Oct 2019

  • Establish strong relationships with terminal management and maintenance providing guidance to drivers and insight to terminal leadership to resolve operational disconnects.• Document activity to provide comprehensive reports regarding the action taken to resolve any operational issues.• Independently compose reports and correspondence containing decisions that support operational excellence.• Demonstrate knowledge of principles and methods for moving people or goods by road, air, sea, or rail, including the relative costs and benefits.• Demonstrate knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations. Show less

• HR Administrative Assistant

  • Nov 2017 - Feb 2018

  • Provide support to Human Resources staff, including data entry / on-boarding for new hires, employment verification, clerical filing and creating digital repository for employment files.



NWN Carousel

• United States
• Information Technology & Services
• 400 - 500 Employee

• Telecommunications Specialist

  • Sep 2015 - Nov 2017

  • Performed extensive administrative work involving the planning and implementation of Delivery Service Team process. • Maintained and familiarized self with all Standard Operating Procedures (SOPs) and updates, improved and created new SOPs as needed to heighten quality and efficiency of service delivery. • Developed relationships with internal and external contacts to coordinate deadlines and deployments. Coordination • Coordinates all implementation activities associated with circuit purchases for IT infrastructure. • Effectively and efficiently maintains large national portfolio of orders from pre-sale steps to turning up a customer with the new services. • SME for circuit projects and be a point person for meetings that directly relate to successful “go-live” procedures. Customer Management • Interpret and explain the benefits of NWN’s state contracts, service agreements, regulations, and future offerings as they become available. • Maintain a multitude of diverse customers and project needs along with a complex deployment procedure while communicating the overview and each step along the process to internal and external parties. • Own the customer deployment process and supporting project management reports. Technical Support • Experience within ticketing portals (i.e. ServiceNow, 3rd party carriers’) to support networking needs or various MACD requests. • Facilitate the communication between technical staff, such as network schema (topography, IP allocations, MPLS configurations, etc), to the invested parties. • Assist with project “go-live” during on- and off-hours, such as network cutovers, upgrades, rollouts. Show less



Cardtronics

• Rohnert Park, CA

• Customer Relationship Management Manager

  • May 2013 - Sep 2015

  • Promoted to position in June 2014 from merchant services coordination. • Headed project coordination in CGI and Merrimak acquisition. Spearheaded new processes and efficiencies. • Promoted to position in June 2014 from merchant services coordination. • Headed project coordination in CGI and Merrimak acquisition. Spearheaded new processes and efficiencies.



Rels Valuation

• United States
• Real Estate
• 1 - 100 Employee

• Appraisal Processing Coordinator

  • Aug 2011 - May 2013

  • Team point person for all special projects and new communications to customers within division and subject matter expert. • Team point person for all special projects and new communications to customers within division and subject matter expert.