Experience

Wilson Pediatric Therapy
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Billing Specialist

  • Sep 2021 - Present


VIPKid

• United States
• E-Learning Providers
• 700 & Above Employee

• ESL Teacher

  • Apr 2019 - Present

  • Teach 25 minute English lessons to Chinese students. • Provide a brief class summary and progress report to parents after class. • Teach 25 minute English lessons to Chinese students. • Provide a brief class summary and progress report to parents after class.


Signature Healthcare
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Assistant Business Office Manager

  • Nov 2020 - Sep 2021


TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2020 - Oct 2020

  • Answer phone calls and assist callers in every capacity possible. • Provide excellent customer service. • Educate callers about their programs and how they can be self-sufficient. • Answer phone calls and assist callers in every capacity possible. • Provide excellent customer service. • Educate callers about their programs and how they can be self-sufficient.



Addiction Recovery Care

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Office Manager

  • Jan 2018 - Jul 2019

  • Coordinated and scheduled client appointments and after-care plans, referring clients to proper resources upon discharge. • Worked with clients and insurance providers to verify and ensure proper medical coverage. • Documented all interactions with clients, including discussions about legal or insurance issues. • Scanned documents into electronic case files. • Maintained confidentiality according to legal and accreditation guidelines. • Answered phone calls and provided customer service to client families, lawyers, etc. • Completed applications for clients to sign them up for SNAP benefits. • Created, maintained, and audited Electronic Medical Records and Customer Relationship Management charts on the computer. • Maintained and organized paper files. • Completed intake process for incoming clients, including paperwork and creating/completing Electronic Medical Records. • Worked in a fast-paced, team-oriented environment to ensure the best care was being provided for our clients. • Ordered office supplies for office staff.



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Grocery Team Member

  • Apr 2017 - Dec 2017

  • Provided excellent customer service and addressed the needs of customers in a timely and effective manner. • Ensured a fresh and appealing display by keeping cases and shelves clean and well-stocked. • Rotated and faced merchandise on shelves. • Stocked and cleaned grocery shelves, bulk bins, frozen, and dairy case. • Followed and complied with all applicable health and sanitation procedures and adhered to safe work practices. • Provided excellent customer service and addressed the needs of customers in a timely and effective manner. • Ensured a fresh and appealing display by keeping cases and shelves clean and well-stocked. • Rotated and faced merchandise on shelves. • Stocked and cleaned grocery shelves, bulk bins, frozen, and dairy case. • Followed and complied with all applicable health and sanitation procedures and adhered to safe work practices.



Porter Memorial Baptist Church

• United States
• Religious Institutions
• 1 - 100 Employee

• ESL Teacher

  • Feb 2017 - Dec 2017

  • Volunteered at local church to lead 1.5 hour English classes once a week for non-native English speakers. • Planned and prepared my own material for every class. • Taught the Basic Beginner Class for speakers who had no prior English exposure. • Volunteered at local church to lead 1.5 hour English classes once a week for non-native English speakers. • Planned and prepared my own material for every class. • Taught the Basic Beginner Class for speakers who had no prior English exposure.



Theodore Roosevelt Medora Foundation

• United States
• Hospitality
• 1 - 100 Employee

• Cashier Server at The Fudge Depot and Ice Cream Parlor

  • May 2016 - Jul 2016

  • Served ice cream and fudge to customers in a fast-paced environment. • Worked in a fast-paced, team-oriented environment. •Provided excellent customer service by answering questions from tourists about attractions found throughout the tourist town. • Ran cash register and handled money. • Calculated and recorded till money after closing for the day. • Cleaned entire shop thoroughly at the end of each day. • Served ice cream and fudge to customers in a fast-paced environment. • Worked in a fast-paced, team-oriented environment. •Provided excellent customer service by answering questions from tourists about attractions found throughout the tourist town. • Ran cash register and handled money. • Calculated and recorded till money after closing for the day. • Cleaned entire shop thoroughly at the end of each day.



Hobby Lobby

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Sep 2015 - Apr 2016

  • Ran cash register and handled money. Collected payment and made change. • Provided excellent customer service by interacting with and assisting customers, including answering their questions and directing them to merchandise throughout the store. • Restocked shelves after receiving a new truckload of merchandise. • Answered phone calls and directed call to appropriate department. • Bagged merchandise. • Restocked recovered merchandise. • Ran cash register and handled money. Collected payment and made change. • Provided excellent customer service by interacting with and assisting customers, including answering their questions and directing them to merchandise throughout the store. • Restocked shelves after receiving a new truckload of merchandise. • Answered phone calls and directed call to appropriate department. • Bagged merchandise. • Restocked recovered merchandise.



CTB, Inc.

• United States
• Farming
• 100 - 200 Employee

• Assembly Worker

  • Jun 2015 - Aug 2015

  Summer Job Summer Job



University of Kentucky

• United States
• Higher Education
• 700 & Above Employee

• Fitness Support

  • Dec 2013 - May 2015

  • Wiped-down/sanitized workout equipment throughout the gym. • Ran the floor scrubber on the basketball courts. • Vacuumed/swept around facility to maintain cleanliness. • Provided costumer service to gym-goers by answering their questions and pointing them in the right direction. • Logged tasks for the day upon completion in order to keep track of what still needed to be done. • Wiped-down/sanitized workout equipment throughout the gym. • Ran the floor scrubber on the basketball courts. • Vacuumed/swept around facility to maintain cleanliness. • Provided costumer service to gym-goers by answering their questions and pointing them in the right direction. • Logged tasks for the day upon completion in order to keep track of what still needed to be done.



KMC Controls

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Assembly Worker

  • Jun 2013 - Aug 2013

  Summer Job Summer Job