Academic Affairs Coordinator

• Aug 2021 - Present

Testing Services and Business Division Advisor

• Dec 2018 - Aug 2021

Workforce Services Project Manager

• May 2016 - Dec 2018

Managed day to day operations of Michigan Works! Service Centers and staffResponsible for ensuring effective delivery of the workforce development services and programs as well as tracking all performance numbers and reviewing activity reports, and other performance data to measure productivity and goal achievement Assured services were structured to maximize customer service and satisfactionResponsible for building and maintaining community partnerships to build relationships and promote services with education industry, education, and businesses for talent recruitment and retention needsOversaw career management services including testing services to local business to maximize new hires and retention Ensure timely data entry into applicable data bases while staying in compliance of all state and federal programsResponsible for managing budget Created, modified, and implemented policies, goals, objectives, and procedures based on funding and state, federal, and local laws