Experience

Cleveland Business Consultants

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Mar 2022 - Present



Metropolitan at The 9 | Autograph Collection

• United States
• Hospitality
• 1 - 100 Employee

• Sales Coordinator

  • Feb 2020 - Aug 2020



The Gwen, A Luxury Collection Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Specialist

  • Jul 2019 - Feb 2020



Conrad Chicago

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Ambassador

  • Jun 2017 - Jul 2019

  - Checking in and checking out of guests. - Respond to guest inquiries and in a timely, friendly and efficient manner - Provide driving and/or walking directions to guests to local destinations - Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions - Assist fellow team members and other departments wherever necessary to maintain positive working relationships - Provide or obtain accurate information - Exceptional concierge assistance when requested Show less



Lodgco Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Sales Coordinator

  • Sep 2016 - Jun 2017

  - Specialized in answering questions about my hotels event options over the phone and email. - Giving potential customers tours of the facilities - Presenting information about service options, including renting sound equipment podiums, tables, chairs and linens - Event planning assistance - Referrals to outside vendors - Handling contracts - Liaising between third-party service providers and other hotel departments - Specialized in answering questions about my hotels event options over the phone and email. - Giving potential customers tours of the facilities - Presenting information about service options, including renting sound equipment podiums, tables, chairs and linens - Event planning assistance - Referrals to outside vendors - Handling contracts - Liaising between third-party service providers and other hotel departments



Hampton Inn and Suites

• United States
• Hospitality
• 400 - 500 Employee

• Front Desk Supervisor

  • Jun 2014 - Sep 2016

  - Supervise Front Desk operations during shift to a consistently high standard - Ensure shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events - Advise of any special events or VIP Guests in the hotel that day - Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work - Maximize sales revenues through up-selling and marketing program - Manage Guest requests, inquiries, and complaints promptly and completely - Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service Show less