Experience

Norfolk Southern Railroad

• Truck Transportation
• 700 & Above Employee

• Support Technician

  • Dec 2013 - Present

  - Provided support for all customer inquiries, onsite and via phone support. - Resolved desktop, laptops, phone, and printer issues. - Worked with Active Directory in managing and maintaining user and computer accounts. - Created, documented and escalated issues and problems in accordance with ticketing standards. - Oversaw machine modifications and equipment installation to increase the capacity and availability of the system. - Installed, troubleshot, and configured desktop and network printers: Oce, HP, and Canon. - Monitored ticket queues and provided service and escalation. - Configured user's Blackberry through BES. - Configured user's Android and iPhone devices to receive email/contacts/calendar. - Setup equipment for employee use. - Supported and maintained disaster recovery site. -Manage Web based inventory system through the use of MYSQL, javascript, HTML/CSS, and PHP. -Customize/branding sharepoint sites for innovations council by use of sharepoint designer. - Rebuilding inventory system by use of ASP .NET MVC5, SQL 2014. Show less



TEKsystems

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Technician

  • Jan 2011 - Dec 2013

  - Provided support for all customer inquiries, onsite and via phone support. - Resolved desktop, laptops, phone, and printer issues. - Worked with Active Directory in managing and maintaining user and computer accounts. - Created, documented and escalated issues and problems in accordance with ticketing standards. - Oversaw machine modifications and equipment installation to increase the capacity and availability of the system. - Installed, troubleshot, and configured desktop and network printers: Oce, HP, and Canon. - Monitored ticket queues and provided service and escalation. - Configured user's Blackberry through BES. - Configured user's Android and iPhone devices to receive email/contacts/calendar. - Setup equipment for employee use. - Supported and maintained disaster recovery site. Show less


Norfolk Southern Corporation
• United States
• Insurance
• PCLAN Co-op

  • Jan 2008 - Dec 2010


MDP Networking

• Network Administrator

  • Jan 2006 - Dec 2007

  - Held responsibilities to configure, install and administer network infrastructure and telecommunications systems that supported staff of 50+ personnel. - Fulfilled administrative responsibilities including the addition and changes to user desktop and email. - Installed and configured servers (2003 Server). - Configured and monitored status of network peripherals. - Actively provided desktop, configuration and phone support for software and hardware. - Carried out full installation of Cisco routers and cabling for routers, hubs and new workspaces. - Managed user and computer accounts through active directory. Show less