Customer Service Analyst

• Mar 2023 - Present

Business Reporting Analyst

• Sep 2021 - Mar 2023

Customer Service Specialist

• Sep 2020 - Sep 2021

Investment Representative

• Sep 2019 - Sep 2020

English Teacher

• Feb 2018 - Nov 2018

Taught and evaluated 20 Czech students ESL, with ages ranging from 4 to 7 and English levels from beginners to advanced at a private bilingual school located in Prague. ● Implemented in one month a new curriculum including preparation of lesson plans, new teaching materials, evaluation of students, and methodology. ● Supervised 2 new teachers for one month, ensuring compliance with school norms, curricula, and teaching standards. ● Built solid and positive relationships with parents, being able to answer any questions or concerns within 24 hours of being contacted. Show less

Revenue Cycle Consultant

• Jul 2016 - Jan 2018

Supported 4 major medical facilities with locations all over the US in changing their financial and customer information to Cerner’s EMR. ● Migrated information from existing financial and customer systems to Cerner’s EMR on a daily basis. ● Built, and delivered approx. 10 training presentations for 80 stakeholders each, once a month, regarding Cerner’s change management process. Supported 4 major medical facilities with locations all over the US in changing their financial and customer information to Cerner’s EMR. ● Migrated information from existing financial and customer systems to Cerner’s EMR on a daily basis. ● Built, and delivered approx. 10 training presentations for 80 stakeholders each, once a month, regarding Cerner’s change management process.

Sales Management Intern

• Jun 2015 - Jul 2015

Sold department store merchandise to customers while fully understanding their needs and shadowing/practicing being a department manager for the Nordstrom store located in Galleria Mall in Dallas, TX. ● Increased sales by 25% in 2 months through understanding customer needs and creating relationships with key customers. ● Presented a final project based on an employee rewards program which included discounts with major mobile carriers, as an incentive for employee retention. Sold department store merchandise to customers while fully understanding their needs and shadowing/practicing being a department manager for the Nordstrom store located in Galleria Mall in Dallas, TX. ● Increased sales by 25% in 2 months through understanding customer needs and creating relationships with key customers. ● Presented a final project based on an employee rewards program which included discounts with major mobile carriers, as an incentive for employee retention.

Branch Office Administrator

• Dec 2012 - Sep 2014

Assisted with customer requirements in person, over the phone, and email including scheduling, inquiries, and administrative tasks for the Edward Jones office brand in Harrisonville, MO. Assisted with customer requirements in person, over the phone, and email including scheduling, inquiries, and administrative tasks for the Edward Jones office brand in Harrisonville, MO.

Intern & Intern Trainer

• May 2013 - Jul 2014

• Trained two interns on the processes and practices of the FCA Camp Department within a two week period • Led three different groups of inters in the planning and registering of three camps • Coordinated and organized seven camps in collaboration with FCA Staff members at the national and local offices • Trained and instructed one hundred huddle leaders on new camp procedures • Trained two interns on the processes and practices of the FCA Camp Department within a two week period • Led three different groups of inters in the planning and registering of three camps • Coordinated and organized seven camps in collaboration with FCA Staff members at the national and local offices • Trained and instructed one hundred huddle leaders on new camp procedures

Campus Brand Ambassador

• Feb 2014 - May 2014

• Planned and executed two custom events both with an attendance of over seventy students • Utilized Facebook, Twitter, and Instagram to gain awareness of the brand using ASOS and campus specific hashtags • Executed four events held on campus to promote the ASOS brand through giveaways and group visits • Demonstrated organizing, planning, and public relations skills by setting up multiple events • Planned and executed two custom events both with an attendance of over seventy students • Utilized Facebook, Twitter, and Instagram to gain awareness of the brand using ASOS and campus specific hashtags • Executed four events held on campus to promote the ASOS brand through giveaways and group visits • Demonstrated organizing, planning, and public relations skills by setting up multiple events