Experience

Del Norte High School

• United States
• 1 - 100 Employee

• School Secretary

  • Aug 2022 - Present

• Office Assistant

  • Nov 2020 - Sep 2022

  - Cultivated a smooth and efficient office environment by proactively performing diversified administrative tasks - Served as primary contact for all incoming communication; fielded phone inquiries to assist with deliveries, campus security, and record management- Assisted with the planning of department-wide events to encourage a culture of inclusivity amongst cross-functional teams- Spearheaded the school’s first threat assessment response initiative



Nothing Bundt Cakes

• United States
• Food and Beverage Services
• 700 & Above Employee

• Guest Service Representative

  • May 2020 - Nov 2020

  - Provided excellent customer service to guests; remained courteous and calm, even during moments of customer dissatisfaction- Enhanced customer satisfaction by displaying enthusiasm and knowledge about the bakery’s offerings to increase sales by 10%- Responded to guest inquiries to assist with deliveries and product availability - Provided excellent customer service to guests; remained courteous and calm, even during moments of customer dissatisfaction- Enhanced customer satisfaction by displaying enthusiasm and knowledge about the bakery’s offerings to increase sales by 10%- Responded to guest inquiries to assist with deliveries and product availability



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • May 2019 - Mar 2020

  - Serviced guests in a high-volume, fast-paced environment and ensured requests were met by providing personalized and attentive service- Served as liaison between housekeeping and maintenance departments to quickly resolve guest complaints and requests and enhance customer satisfaction- Directly contributed to the company’s Triple Diamond customer service award by providing top-tier customer service of utmost quality - Serviced guests in a high-volume, fast-paced environment and ensured requests were met by providing personalized and attentive service- Served as liaison between housekeeping and maintenance departments to quickly resolve guest complaints and requests and enhance customer satisfaction- Directly contributed to the company’s Triple Diamond customer service award by providing top-tier customer service of utmost quality



Residence Inn by Marriott

• Hospitality
• 700 & Above Employee

• Guest Service Representative

  • Aug 2018 - Jun 2019

  - Oversaw weekly social hours to create a welcoming environment for guests and share information on local events to enrich their stay - Answered multi-line phone system to respond to inquiries, transfer calls to correct departments and personnel, resolve guest complaints and requests and improve overall guest satisfaction- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours, to increase guest retention by 10% - Oversaw weekly social hours to create a welcoming environment for guests and share information on local events to enrich their stay - Answered multi-line phone system to respond to inquiries, transfer calls to correct departments and personnel, resolve guest complaints and requests and improve overall guest satisfaction- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours, to increase guest retention by 10%



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Operations Intern

  • Jun 2017 - Sep 2017

  - Supervised 15+ housekeeping team members and inspected rooms to ensure they met quality standards- Supported various hotel departments to cultivate an effective hotel operation- Assisted with planning team-building events to boost company morale and encourage positive working relationships amongst team members - Supervised 15+ housekeeping team members and inspected rooms to ensure they met quality standards- Supported various hotel departments to cultivate an effective hotel operation- Assisted with planning team-building events to boost company morale and encourage positive working relationships amongst team members



Business Expo Center

• United States
• Events Services
• 1 - 100 Employee

• Event Planning Intern

  • Jan 2017 - May 2017

  - Proactively performed general office duties to cultivate a smooth office environment- Effectively communicated with vendors and event staff to confirm event details were up to clients standards- Generated new leads through follow up communications and provided potential clients with the appropriate documents and information needed to broaden the clientele base - Proactively performed general office duties to cultivate a smooth office environment- Effectively communicated with vendors and event staff to confirm event details were up to clients standards- Generated new leads through follow up communications and provided potential clients with the appropriate documents and information needed to broaden the clientele base



Nothing Bundt Cakes

• United States
• Food and Beverage Services
• 700 & Above Employee

• Guest Service Representative

  • May 2015 - Sep 2015

  - Provided excellent customer service to guests; remained courteous and calm, even during moments of customer dissatisfaction- Enhanced customer satisfaction by displaying enthusiasm and knowledge about the bakery’s offerings to increase sales by 10%- Responded to guest inquiries to assist with deliveries and product availability - Provided excellent customer service to guests; remained courteous and calm, even during moments of customer dissatisfaction- Enhanced customer satisfaction by displaying enthusiasm and knowledge about the bakery’s offerings to increase sales by 10%- Responded to guest inquiries to assist with deliveries and product availability