• Oct 2020 - Present

• Oct 2020 - Jun 2022

Intake Specialist

• Dec 2019 - Oct 2020

• Responsible for the initial contact of a prospective client who is seeking information/assistance for recovery • Establishes, builds, and maintains strong relationships with referral sources • Responsible for the entirety of the admission process including verification of benefits, pre-certification, intake screening, and collection of financial responsibility • Completes utilization reviews for all levels of care • Responsible for the initial contact of a prospective client who is seeking information/assistance for recovery • Establishes, builds, and maintains strong relationships with referral sources • Responsible for the entirety of the admission process including verification of benefits, pre-certification, intake screening, and collection of financial responsibility • Completes utilization reviews for all levels of care

• Apr 2019 - Jan 2020

• Maintained an average caseload of 15 patients and provided counselling services to create a comprehensive aftercare plan for each patient• Used evidence-based practices including motivational interviewing to create individualized service plans based on clients' strengths• Maintained accurate documentation and prepared necessary reports for collaborating agencies• Developed an overall plan of intervention to maintain positive open and respectful communication with patients, families and other involved entities Show less

• Sep 2017 - Apr 2019

• Solely responsible as a clinical staff member for the admission of incoming patients including obtaining episode of use information, pertinent documentation, medical and psychiatric history; collected payment for services and verified insurance benefits• Oversaw each intake process, executed intake documentation with new patients, and ensured each patient is properly oriented to Laguna Treatment Hospital • Conducted weekly clinical documentation, intake assessment, and admission audits to ensure clinical notes and patient information was being recorded accurately • Facilitated group sessions focusing on health, wellness, coping skills, and processing emotions with approximately 10-15 patients on a weekly basis, followed by documenting level of engagement and any clinical concerns for each patient • Met with each patient prior to discharge to conduct satisfaction survey• Participated in daily meetings in which management reviews the past 24 hours of activity within the hospital and highlights any risk items that need to be addressed• Launched an admissions process improvement project, assembled a team, and created a project charter outlining strategic goals for the 2019 fiscal year• Configured a process to begin locally admitting clients directly to Laguna Treatment Hospital effectively avoiding the overlap of working with the outsourced call center • Created training manuals and modules to properly orient staff to the direct admission process Show less

Contract Writer/Entity Specialist

• Jul 2011 - Sep 2018

• Constructed Purchase and Sale Agreements and sent in accordance with seller and auction terms and that buyers were aware of important deadlines and disclosures • Received and reviewed buyer’s entity documents, ensured company was active with Secretary of State, and built profiles for reference with buyer’s company information and signing capacity • Handled high volumes of incoming calls and assisted purchasers with any barriers in the buying process • Constructed Purchase and Sale Agreements and sent in accordance with seller and auction terms and that buyers were aware of important deadlines and disclosures • Received and reviewed buyer’s entity documents, ensured company was active with Secretary of State, and built profiles for reference with buyer’s company information and signing capacity • Handled high volumes of incoming calls and assisted purchasers with any barriers in the buying process

Admitting and Registration Representative I

• Nov 2016 - Sep 2017

• Provided registration services for patients arriving, collected required payments and ensured appropriate authorization was in place for services being provided • Counseled patients concerning financial alternatives and options regarding services provided • Developed knowledge of insurance and government programs and the requirements for all insurances • Provided registration services for patients arriving, collected required payments and ensured appropriate authorization was in place for services being provided • Counseled patients concerning financial alternatives and options regarding services provided • Developed knowledge of insurance and government programs and the requirements for all insurances

Health Services Intern

• Jun 2015 - Jul 2015

Reaching out to members that have benefits administered by Concordia Plan Services and encouraging participation with the online portal Be Well Serve Well. Interns perform comprehensive teach backs of Benefits plans offered, speak with members about switching health plans for the next open enrollment, and learning how Concordia Plan Services complies with the Affordable Care Act (ACA). Reaching out to members that have benefits administered by Concordia Plan Services and encouraging participation with the online portal Be Well Serve Well. Interns perform comprehensive teach backs of Benefits plans offered, speak with members about switching health plans for the next open enrollment, and learning how Concordia Plan Services complies with the Affordable Care Act (ACA).