Experience

Quadris
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Operations Support Administrator

  • Jan 2022 - Present


Alcumus

• United Kingdom
• IT Services and IT Consulting
• 400 - 500 Employee

• Client Operations Co-Ordinator

  • Nov 2019 - Jan 2022

  Within my role at Alcumus ISOQAR I have the responsibility for providing service excellence through various account management activities and tasks. This includes the coordination of the operational and administrative aspects of service delivery to specified allocated clients, to agreed performance KPIs, SLAs and service standards. Excellent organisation, strong time management and communication skills are imperative. Within my role at Alcumus ISOQAR I have the responsibility for providing service excellence through various account management activities and tasks. This includes the coordination of the operational and administrative aspects of service delivery to specified allocated clients, to agreed performance KPIs, SLAs and service standards. Excellent organisation, strong time management and communication skills are imperative.



Neville Johnson Ltd

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Client Service Co-Ordinator

  • Sep 2018 - Nov 2019

  During this role I was the main point of contact for high-end clients throughout the whole process of their installation. With experience using their BOSS system. Communicating by telephone and email. My main duties included liaising with internal departments to get information to assist customers. Keeping all parties informed of key matters. Updating clients on the status of their order, advising on any delays and completing related documentation. This involved taking inbound and making outbound calls acting as general customer service. Show less



Village Gym

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Personal Trainer

  • Jan 2017 - Sep 2018

  As a Personal Trainer, I planned & managed multiple group classes & 1-2-1's sessions across the week. Motivating and guiding members to achieve their goals. This required impeccable attention to detail, advanced knowledge within the health and fitness industry, clear ability to educate and motivate others.

• Leisure Host - Membership Sales

  • Aug 2016 - Jan 2017

  I regularly communicated with members of the gym via telephone, email and face to face. I monitored & maintained enquiries and the internal booking system. Ensuring members of the team and fitness instructors were fully aware of schedules each day.