Experience

NHS Leicestershire Health Informatics Service (LHIS)
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Service Desk Analyst

  • Apr 2018 - Present


BT

• Belgium
• Financial Services
• 1 - 100 Employee

• Customer Support Representative

  • Jun 2017 - May 2018

  My role at BT as a Welcome advisor deals with customers within first 60 days journey of taking out new contracts with BT. A role that deals with billing, faults and bereavement calls, allowed me to develop knowledge and understanding of varied situations that required an overall understanding of BT compliance and procedures to follow while helping to resolve queries at first point of contact. My role at BT as a Welcome advisor deals with customers within first 60 days journey of taking out new contracts with BT. A role that deals with billing, faults and bereavement calls, allowed me to develop knowledge and understanding of varied situations that required an overall understanding of BT compliance and procedures to follow while helping to resolve queries at first point of contact.



cake smiles

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Catering Barista

  • Sep 2015 - Apr 2016

  I provided customer service at Cake Smiles Café while also working as a Barista. Operating in between two roles in a fast-paced environment, it provided essential knowledge of a working environment.  First Point of contact for customers, interacting with customers for general queries and orders.  Good communication skills allowing me to build good customer relations management, improving customer retention.  Resolving customer issues with effective communications  Monitoring stock and managing of reorders for next operating day.  Delivery of after sales service to all customers to ensure customers are satisfied with the product and service received. Show less