Customer Service Manager

• Jun 2021 - Present

Complex Customer Care Lead

• Oct 2019 - Jun 2021

Customer Service Specialist

• Oct 2015 - Jun 2021

Currently complex customer care lead to onshore and offshore customer service agents, answer multiple calls daily, assisting with escalations from members, answer enrollment, eligibility and claim status questions which can involve thorough review and solving issues of how claim was processed. I also travel to Manila Philippines to assist with the training of off shore agents while continuing to assist daily while onshore. Be able to multitask by working with 3 monitors looking through multiple applications for the information. Work with Microsoft office, CCA, CSW, concur, knowledge library, right fax, jabber and outlook

Customer Service Representative

• Jul 2007 - Oct 2015

Process multiple transactions daily such as deposits, cash checks, wire transfers, cash advances, balance teller drawer as well as assist balancing and auditing the main vault for the branch. Work with Jack Henry, Microsoft office Process multiple transactions daily such as deposits, cash checks, wire transfers, cash advances, balance teller drawer as well as assist balancing and auditing the main vault for the branch. Work with Jack Henry, Microsoft office