Experience

Nando's South Africa

• South Africa
• Restaurants
• 700 & Above Employee

• Patrao

  • Dec 2017 - Present

• Assistant Patrao

  • May 2016 - Dec 2017

  Attention to detail and accuracy. Excellent communication skills.Knowledge of restaurant operations including people, product and customer processes.Communication skills – both written and verbal Financial and business acumen.Coaching and mentoring skills.DUTIES & RESPONSIBILITIES Financial ManagementTo ensure correct and effective financial administration according to Nando’s policies & procedures on a daily basis. To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc.)To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count). Operational ManagementTo perform daily compliance checks with regards to Health & Safety, Repairs & Maintenance, Cleaning & Hygiene, and escalate any problems to the Restaurant Manager. To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results. To communicate and ensure compliance to the Nando’s operational standards and operating requirements. People ManagementTo assist in developing and monitoring rostering on a weekly basis to ensure sufficient people capacity to meet the business requirements. To assist with recruitment, induction and training of all new staff according to Nando’s policies and procedures to proactively meet the needs of the business. To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager. Marketing ManagementTo assist with communication and execution of all national, regional and local marketing campaigns and initiatives. To respond to customer complaints the Nando's way.To assist in developing the corrective action plan and facilitating actions necessary to improve results of the mystery shopper report. To assist with the execution of the local marketing plan to promote sales and increase customer base. Show less



John Dorys

• United Kingdom
• 1 - 100 Employee

• Middle Manager

  • Mar 2016 - Apr 2016



Spur Corporation

• South Africa
• Restaurants
• 500 - 600 Employee

• Manager

  • Sep 2012 - Mar 2016

  Duties Management Procedures Opening, 4 O’ Clock procedures and Pre Trade checks for both Front of House and Back of House After Rush check and Closing Procedures for both Front Of House and Back of House Back of House Management Hygiene Grill and grilling procedures Chicken and Fish Preparation Beverages and Desert Preparation Breakfast Preparation Front of Management Waitron responsibilities and Service Standards Handling of Complaints Train and coach all front of house personnel Conduct casual meetings Kiddies Service Administration Full z close procedure Financials Full cash up procedure Payouts and purchases Computer Pilot Software Prep sheet Differences reports Microsoft office Human Resources Casual interview and selection Enforce labour relations Show less