Assistant Vice President, Branch Manager II

• Jun 2021 - Present

Branch Manager

• Sep 2017 - May 2021

-Oversee and manage the branch deposit growth through sales and retention -Provide expertise on residential, consumer and business lending -Coach, advocate and promote the professional development of direct reports -Manage operational compliance within the branch -Serve as a Bank Ambassador to welcome and train staff of newly acquired banks and assist with rebranding and marketing changes -Oversee and manage the branch deposit growth through sales and retention -Provide expertise on residential, consumer and business lending -Coach, advocate and promote the professional development of direct reports -Manage operational compliance within the branch -Serve as a Bank Ambassador to welcome and train staff of newly acquired banks and assist with rebranding and marketing changes

Officer; Relationship Manager

• Nov 2013 - Sep 2017

-Establish, deepen and retain relationships with customers -Provide sales and service support and outreach to customers -Coached customer service reps to meet and exceed sales performance -Establish, deepen and retain relationships with customers -Provide sales and service support and outreach to customers -Coached customer service reps to meet and exceed sales performance

Sales Associate

• May 2007 - Nov 2013

-Demonstrated leadership by training new branch employees -Enhanced business results through effective selling of products and services -Demonstrated and educate customers on evolving technology and products -Demonstrated leadership by training new branch employees -Enhanced business results through effective selling of products and services -Demonstrated and educate customers on evolving technology and products

Customer Service Representative

• Sep 2006 - May 2011

-Assisted customers with flight arrangements -Provided information to current and prospective customers -Utilized sales techniques to sell and book tickets -Assisted customers with flight arrangements -Provided information to current and prospective customers -Utilized sales techniques to sell and book tickets

Customer Service Agent

• Mar 2002 - Feb 2004

-Met and greeted customers at the ticket counter/departure gate -Dealt with irregular operations, weather, mechanical problems, lost/damaged luggage -Handled all forms of payment for ticketed and ticket less travel -Met and greeted customers at the ticket counter/departure gate -Dealt with irregular operations, weather, mechanical problems, lost/damaged luggage -Handled all forms of payment for ticketed and ticket less travel