Experience

Admiral Insurance Group (a Berkley Company)

• United States
• Insurance
• 200 - 300 Employee

• Business Analyst

  • Nov 2020 - Present



CSAA Insurance Group, a AAA Insurer

• United States
• Insurance
• 700 & Above Employee

• Auto Claims Advisor II

  • Jan 2018 - Nov 2020

  * Licensed Claims Adjuster* Process and manage high volumes of non-injury auto claims* Conducted investigations into auto liability claims, including analyzing data to determine extent of company's liability for loss and damages.* Performed calculations of benefit payments and approved claims within monetary limits and guidelines.* Communicated with medical professionals, law enforcement, witnesses, and claimants, drafting comprehensive records of interviews and statements for claims analysis.* Maintained regular communication with claimant to resolve concerns and uphold agency’s commitment to customer satisfaction. Show less

• Insurance Service Agent

  • Oct 2015 - Jan 2018

  * Licensed Personal Lines Insurance Producer* Works in high volume call center* Services auto and home insurance policies* Provides coverage counseling, policy review, and answers insurance questions* Uses underwriting and billing authority to provide solutions to the needs of our members* Manages policies through both modern web-based and legacy systems* Processes payments through payment tool



Fastenal

• United States
• Wholesale
• 700 & Above Employee

• Sales Trainee

  • Feb 2015 - Oct 2015

  * Assist with sales/customer service * Process customer orders through POS system * Manage inventory * Place and fulfill orders * Perform local sales calls and deliveries with company vehicle * Replenish and service company vending machines * Perform shipping and receiving duties * Assist with sales/customer service * Process customer orders through POS system * Manage inventory * Place and fulfill orders * Perform local sales calls and deliveries with company vehicle * Replenish and service company vending machines * Perform shipping and receiving duties



GSK

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Video Support Analyst

  • Jun 2009 - Dec 2013

  Worked as Video Support Intern in Fall Co-Op Program from April-October 2006) * Deploy and monitor video conferencing services to various GSK sites throughout the US, UK, Brazil, Japan, Mexico, and various client sites via video conference bridges; troubleshooting as necessary. * Engage in quality assurance Meet & Greets with video participants, including high- level GSK Officers, to ensure that they are having a positive experience. * Help manage the ISDN reduction project to improve the quality of video conferences and save GSK over £95,000 a year. * Collaborate with various users within the business to gather requirements and deliver video conferencing solutions. * Provide operational support for web broadcasting conferencing service. Show less



Medco

• Pharmacy Technician

  • Oct 2007 - May 2009

  Consolidated manufacturer medications into containers of 5-10 thousand dosage units. * Manual prescription processing and labeling; replaced and restocked medications. Consolidated manufacturer medications into containers of 5-10 thousand dosage units. * Manual prescription processing and labeling; replaced and restocked medications.