Experience

TSUM Moscow

• Russian Federation
• Retail
• 300 - 400 Employee

• Head of VIP department (Menswear) – TSUM Moscow

  • Feb 2017 - Present

  - Organasing and ensuring the smooth operational running of the Menswear VIP- Developing and regulating the processes (creating Rules and Regulations for the MTM, at home private shopping and fitting sessions, etc)- Managing the sales process: ensuring that sales targets and KPI aims are achieved- Planning the work with clients strategically: CRM, team briefings- Service quality control, constantly increasing the standards andperfecting the level of service provided to the clients: communicating customer service rules to the team and ensuring the rules are followed at all times (VIP Administrators, VIP Clients Managers and their Assistants, Coffee Lady), monthly supply orders for the clients’ bar, resolving any unusual cases and situations- Taking part in developing additional VIP services (at home private shopping and fitting sessions)- Communicating with the company’s key (VIP) clients, supporting and accompanying throughout the VIP Shopping experience- Working with the team of 23 employees: reaching monthly salestargets, CRM, Mystery Shopping- Taking part in the process of software and mobile apps development(Power BI, payment links, Mob. Assistant, Axapta - within the range of professional responsibilities) Show less

• Administrator of VIP department (Menswear)

  • Aug 2012 - Feb 2017

  - Supporting the smooth running of the Menswear VIP Shopping Department (scheduling shopping sessions, meeting and greeting the guests, communicating with the supporting departments)- Ensuring the VIP area is kept in order, resolving any ongoing matters in a timely manner- Preparing sales and stock reports upon request- Controlling the stock movements

• Customer Service Sales Assistant

  • May 2010 - Aug 2012

  - Communication with the clients- Reaching monthly sales targets