Experience

Peter-Service

• Russian Federation
• Software Development
• 200 - 300 Employee

• Senior Software Engineer

  • Jan 2008 - Present

  • Respond and deal with customer’s communication by email and telephone; • Communication with the heads of customer departments (new business development, maintenance); • Production of weekly reports; • Weekly Team Briefings; • Installation of Peter-Service products in Novosibirsk, CIS and others; • User Support; • Respond and deal with customer’s communication by email and telephone; • Communication with the heads of customer departments (new business development, maintenance); • Production of weekly reports; • Weekly Team Briefings; • Installation of Peter-Service products in Novosibirsk, CIS and others; • User Support;



Sovcombank

• Russian Federation
• Banking
• 300 - 400 Employee

• Lead Business Analyst

  • Mar 2006 - Dec 2007

  • Business processes analysys, clarification and formalization (AS-IS and TO-BE);• Requirements specification designing;• Writing technical specifications;• Preparation and implementation of user testing;• Preparation and training of the end users, the specialists in business analysis and specialists to support the end users;• Creation of user documentation;• Interaction (setting tasks for developers) with internal and external software developers, in order to support end users, and also to correct the technical problems of the bank's information systems;• Interaction with other the bank's divisions, the coordination of decisions with relevant experts and representatives of relevant subdivisions of the bank;• User Support; Show less

• Lead Specialist

  • Oct 2005 - Feb 2006

  • maintenance of consumer loans process; • technical tasks definition for development of financial products, query, reporting, etc;• regulation of the bank's business processes in BPWIN;