Experience

Craneware

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Applications Support Engineer

  • Jul 2023 - Present



findhelp

• United States
• Software Development
• 100 - 200 Employee

• Production Support Engineer

  • Jan 2021 - Jan 2023

  • Triage all incoming configuration and investigation Jira tickets by resolving issues or reassigning to appropriate parties according to departmental areas of ownership • Use tools and technologies such as SQL, GCP, and proprietary Python/Javascript codebase to thoroughly investigate, diagnose, troubleshoot, and then resolve issues • Assess the customer impact of issues and provide direct support to end users via video call and email • Documenting routine investigation steps and configuration resolutions with technical and non-technical jargon for internal team and company-wide resources • Fostered a supportive and fun environment through team-building, mentoring, and training new hires • Adapted to shifting priorities when high-severity incidents occur • Proactively identified patterns to avoid recurrences of incidences • Completed overhaul of department-wide Jira ticket workflow and label analysis for reporting purposes with the aim of identifying product pain points, improving product quality, and production profitability • Organized and coordinated customer launch plan of 1000+ users for new social care coalition feature enabling seamless patient information sharing between organizations • Received recognition for closing tickets at 150% efficiency for two months to maintain target SLAs while understaffed Show less



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Delivery Driver

  • Aug 2016 - Dec 2020



Austin Foot and Ankle Specialists

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Assistant

  • Sep 2018 - Apr 2019



Austin Independent School District

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Substitute Teacher

  • Oct 2017 - Mar 2018