Senior Service Delivery Manager

• Jul 2015 - Present

...Service Delivery ManagerEnsure that new and ongoing infrastructure related projects are delivered. Main responsibilities: - Plan, execute, monitor and close projects- Communicate with internal stakeholders and 3rd party vendors- Coordinate technical teams to ensure timely delivery - Asset Management- Manage changes according to Change Management process...Patch ManagerEnsure that all Windows and Linux servers in the bank are updated with latest… ...Service Delivery ManagerEnsure that new and ongoing infrastructure related projects are delivered. Main responsibilities: - Plan, execute, monitor and close projects- Communicate with internal stakeholders and 3rd party vendors- Coordinate technical teams to ensure timely delivery - Asset Management- Manage changes according to Change Management process...Patch ManagerEnsure that all Windows and Linux servers in the bank are updated with latest security patches. Main responsibilities:- Validate patches together with technical teams - it is important to quickly evaluate which updates are critical and must be applied on the servers as soon as possible and which ones are less critical- Prepare patch deployment plan, present it to the stakeholders (senior management and business) and implement it - Ensure required resources are aligned- Close communication with stakeholders and 3rd party service providers - Ensure patching process is created, agreed and shared with all stakeholder and is updated on a timely manner Show more Show less

Major Incident Manager

• Jun 2012 - Jul 2015

IT Support telephony analyst

• Feb 2010 - Jun 2012

Customer service specialist

• Oct 2008 - Feb 2010

Request management

• Nov 2007 - Jun 2008