Experience

United Gas & Power

• United Kingdom
• Utilities
• 1 - 100 Employee

• Business Analyst

  • 2023 - Present

  Responsible for supporting Business Change team to deliver projects covering new systems and processes and changes to existing systems and processes. Developed and maintained operational process maps and detailed work instructions. Proactive contribution to new ways of working in Business Change team and supported the culture of continuous improvement. • Produced specifications and raised Change Requests to support process and system change. • Investigated operational problems and processes, evaluated options and proposed solutions. • Consulted with stakeholders and SMEs to define FMEA (Failure Mode Effective Analysis) to support the process and system change. Show less



FGH (Freemans Grattan Holdings)

• United Kingdom
• Retail
• 300 - 400 Employee

• Business Analyst

  • 2022 - 2022

  Responsible for supporting Business Change team with obtaining and analysing business requirement across different teams and utilising agile practices. Proactive contribution to continuous improvement of both the Transformation Function and the wider organisation. Ensure compliance with all applicable UK and local regulations, Company Policies and FCA Conduct Rules. • Assessed impact of proposed business architectures and changed processes including the impact of change on existing processes, organisation, technology, and feasibility to implement • Create a framework for evaluation of process improvements • Consulted with stakeholders to envision the business change possible through transformation and determine the corresponding change requirements to drive business outcomes. Show less



National Anti-Fraud Network - NAFN

• Transformation Business Analyst

  • 2021 - 2022

  To add and bring advanced technologies and services within the organisation under industry best practices and policies I enable and streamline company's operations for continuous improvement. Optimising continuous business performance I explore and implement essential changes as per requirements. Additionally, I inspect and document market environments, processes, and systems as needed. Some of my key contributions are the following;• Revised and studied transformation survey with a keen focus on groups reviewing documents to define scoping plans.• Defined scale and produced scoping documents by researching current business systems.• Formulated guide for effective utilisation of an existing system.• Documented new system functional requirements.• Determined system and enhanced consistent process improvement. Show less



npower

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Change Analyst – Lean Six Sigma

  • 2015 - 2021

  Exploring new ways to revamp performance I utilised robust process mapping and business re-engineering knowledge. Ensuring proper implementation of change initiative I interacted with project managers and relevant stakeholders throughout the full project lifecycle. Delivering effective solutions/options to business sponsors on proper utilisation of toolkits I highlighted and interpreted business requirements. Some of my key projects are the following; E2E Asset Management & Meter Reading Governance: Evaluating 50% stock accuracy that impacted £10.8M commercial value I disclosed asset management system ineptitudes.• Deployed first complete cycle that indicated 80% stock accuracy worth £13.5M as well as achieved 94% stock consistency.• Planned and implemented standardised approach by initiating efficient governance measures to drive asset management and meter reading systems efficiency.• Led development and agreement of 130 KPIs. Launched perpetual inventory process regarding 484 installation vans.• Recognised process gaps and touchpoints that were apprehended in RACI via execution of mitigation action plans by overseeing E2E asset management process mapping and metering services. Asbestos Management; Defining requirements for forecasted volumes and As-is financial assessment along with labour costs of £1.2M+, £45K lost meter installations, and £500K training costs I outsourced disposal of asbestos encountered in the course of installation.• Saved the company's £400K by sourcing charter as and evaluating/explaining new ways of working. Meter Accuracy Test: Optimising business consistent performance I transformed organisational under-performing areas to continuous improvement.• Decreased 50% customer and reduced fines payments from £8K to £2K.Prior projects as B2B Project Review, Check Meter Details, Complaints/Late invoice backlog, and Gas operational department Show less

• Customer Advocate - Lean Six Sigma

  • 2015 - 2015

  During this short role, I acquired detailed knowledge to demonstrate successful deployment of different change, analysis,and Lean skills.Some of the details of my key project are the following;Meter Operator Service Engineer (MOSE) Automation:• Maximised 30% smart/traditional engineers productivity and boosted field staff utilisation.• Enrolled and completed various specialised training courses, including ISEB Business Analysis Techniques✓ Lean Six Sigma - Yellow Belt✓ Project management - PESTLE Analysis, RACI, RAID, ✓Stakeholder Management, and Project Planning People Change Management✓ New Ways of Working - Principles & Techniques, covering ✓five operational lenses: Process Efficiency, Voice of Customer, Mind-set & Behaviours, Performance Management, and Organisation & Skills Change related Soft Skills - Coaching, Mentoring, ✓Influencing, and Engagement IT Applications - Microsoft office, Project planning, ✓Minitab - Statistical analysis, and Visio. Show less

• Analyst - Data Business Unit

  • 2014 - 2015

  Delivering appropriate customer billing data and information I led complex half-hourly energy consumption profiles. Meeting and exceeding customers' expectations I determined and addressed complex queries as well as fdostered and retained long-term relationships with stakeholders. Some of my key achievements are the following;• Proposed exceptional customer billing services, whilst serving as DOA for different assignments

• Advisor - Metering Support Team

  • 2008 - 2014

  Ensuring the smooth running of operational activities I directed and drove service delivery for metering operations, including GS failure administration, MOP flow processing, recertification planning, Northern Power Grid, and panel metering services. Some of my key accomplishments are the following;• Deployed improved and conformed NPG metering asset management system.• Steered all aspects of deliveries for consistent progress.