Experience

FRAME

• United States
• Retail Apparel and Fashion
• 200 - 300 Employee

• Senior Operations Coordinator

  • Jan 2022 - Present



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Import Coordinator

  • Jul 2021 - Jan 2022

• Import Clerk

  • Nov 2020 - Jul 2021



Jack Wills

• United Kingdom
• Retail Apparel and Fashion
• 300 - 400 Employee

• Application Support Analyst

  • May 2019 - Nov 2019

  • Responding to support issues and troubleshooting queries from users;• Working with the wider IT team to gather product knowledge and support content;• Have experience in supporting end users either in person, online or by phone;• Working with other Business Unit functions of the organisation and raising support issues that require development time and fixes;• Am able to deal with a large number and wide range of issues and prioritise effectively;• Able to see opportunities to improve business processes delivered through our systems;• Creating documentation of application systems, training materials, FAQ’s and ensure they are periodically updated;• Creating training plan and providing training to other Business Units;• Providing advice and help to the IT community in relation to application, data and business process issues;• Liaising and working with third party suppliers, development teams, project managers, end users and other groups where necessary.

• Import / Export Coordinator

  • Oct 2014 - May 2019

  • Liaising with third parties suppliers and freight forwarders to ensure that Shipments are delivered as per the schedule;• Ensuring suppliers comply with business shipping standards and resolving any issues;• Liaising with Merchandisers and Buyers on shipments and bookings;• Creating Inbound deliveries for the Shipments;• Providing Clearance and Delivery instructions to the forwarders and couriers;• Resolving internal queries with DC;• Assisting with product classification and commodity codes;• Managing stock returns from the overseas stores;• Preparing documentation for the Wholesale partners.



LVA Europe

• Business Consulting and Services
• 1 - 100 Employee

• Head Administrator

  • Jun 2014 - Oct 2014

  • Answering the phone and answering queries;• Managing diaries and making appointments;• Preparing and distributing papers and documents for meetings; Dealing with post;• Using various computer packages - Word, Excel, PowerPoint;• Maintaining filing systems. • Answering the phone and answering queries;• Managing diaries and making appointments;• Preparing and distributing papers and documents for meetings; Dealing with post;• Using various computer packages - Word, Excel, PowerPoint;• Maintaining filing systems.



Jack Wills

• United Kingdom
• Retail Apparel and Fashion
• 300 - 400 Employee

• DC Stock Controller

  • Aug 2013 - Jun 2014

  • Making sure the stock on the system correlates to what is in the warehouse;• Minimizing miss-picks and pick rejections;• Reviewing extra stock and getting feedback to the departments if they are not following process;• Managing the cycle counting process

• Internal Replenishment Team Leader

  • Nov 2012 - Aug 2013

  • Inventory control;• Reporting to supervisors and managers periodically on team and individual work; accomplishments, problems, progress in mastering tasks and work processes;• Shift supervision; • New staff training.

• Warehouse Operative

  • Jul 2012 - Nov 2012

  • Internal Replenishment process



Simpson Group

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Collate and Pack Team Leader

  • Jan 2011 - Jan 2012

  • Providing guidance and instructions to Casual Packing Operatives team;• Reporting to supervisors and managers periodically on team and individual work; accomplishments, problems, progress in mastering tasks and work processes.

• Casual Packing Operative

  • Nov 2010 - Jan 2011

  • Picking, counting and collating all items of promotions;• Hand finishing (gluing, taping, etc.);• Packing and palletising.