Experience

Permaboss.com Inc.

• Canada
• Apparel & Fashion
• 1 - 100 Employee

• Marketing Manager

  • May 2022 - Present

  Currently operating as a marketing manager in charge of overseeing various marketing strategies including but not limited to: on-site SEO, landing page creation & website design, social media copy and graphic design, email marketing and copywriting, & more.• Experiencedin conducting SEO & email marketing audits & controlling customer lead campaigns• Grew company's social media followers and KPIs up 200% from original number• Began a marketing email campaign from the ground up bringing clickthrough rate up to 5% from 0• Proficient in CRM tools: Hubspot, Salesforce, Google Docs, Shopify, LinkedIn Recruiting Show less

• Customer Service Specialist

  • May 2022 - Present

  Operates and oversees a team of customer service agents devoted to efficiency and customer satisfaction. • Fosters a customer satisfaction rate of over 80% through efficient and friendly customer service• Uses a ticket system to handle customer comments and concerns, with an 80.40% one-touch ticket closure rate and an 85% under 24-hour response rate. • Expert at Zendesk

• Order Fulfillment Manager

  • May 2022 - Present

  Responsible for the timely fulfillment of orders for our sister company, Bondic. • Fills orders on a daily basis through Shopify• Responsible for working alongside the CFO to create offers that brought in over $200,000 in revenue in 2022



Self-Employed

• Real Estate
• 1 - 100 Employee

• Freelance Writer

  • Sep 2014 - Present

  Worked and edited on various web shorts while in film school, as well as full-length movie and tv show pilots. Freelance ghost writes creative work including articles on pop culture and professional reels. Also runs an update account on twitter, citing knowledge of social media. Professionally writes screenplay, novels, and video games in my spare time. Worked and edited on various web shorts while in film school, as well as full-length movie and tv show pilots. Freelance ghost writes creative work including articles on pop culture and professional reels. Also runs an update account on twitter, citing knowledge of social media. Professionally writes screenplay, novels, and video games in my spare time.



Greenworks Tools

• United States
• Consumer Goods
• 200 - 300 Employee

• Digital Engagement Team

  • Sep 2019 - May 2022

  Engages directly with customers through digital and social media means to assist them with their technical support inquiries. Creates and manages projects and tickets using programs such as Excel, Word, and Zendesk with a small team to ensure efficiency and maximum satisfaction for both the customer and the distributors we work with.

• Inbound Customer Service Representative

  • Sep 2016 - Sep 2019

  Took calls for tech support directly from customers to assist them with their lawn care items not working. Worked efficiently, in a time sensitive manner in order to help them resolve their problems.



Various Companies

• Book and Periodical Publishing
• 1 - 100 Employee

• Production Assistant | Gaffer | First AD

  • Sep 2014 - May 2022

  Has over 50 hours working on different non-union productions. • Fetching coffee and tea for crew during production and other things to keep the spirits of the team high. • Assisted with the gaffer team by setting up lights, moving equipment, prop set up, and more. • Graduated to camera assistant on several of the aforementioned productions, even operating second camera. • When a 10-day shoot lost its first AD, moved into that position with no previous experience and helped the short film reach full production. • Assisted the script supervisor. • Experienced in various different fields of production. Show less



Bluestone Productions

• United States
• Media Production
• 1 - 100 Employee

• Superhero Shorts

  • Aug 2016 - Jul 2017

  Made coffee and tea for the crew; moved lights and cameras where the director and DOP wanted them to go, as well as props. Moved equipment carefully to new locations, set up cameras every morning, closed down the studio every night. Graduated from PA to camera assistant within four days of the production, worked closely with the cinematopher. Worked closely with the script supervisor as well when needed. Made coffee and tea for the crew; moved lights and cameras where the director and DOP wanted them to go, as well as props. Moved equipment carefully to new locations, set up cameras every morning, closed down the studio every night. Graduated from PA to camera assistant within four days of the production, worked closely with the cinematopher. Worked closely with the script supervisor as well when needed.



Chesler/Perlmutter Productions

• Media Production
• 1 - 100 Employee

• Script Coverage

  • Nov 2016 - Apr 2017

  Received scripts, read and wrote detailed story and character analysis for development of movies for the company. Assisted in choosing which scripts should move further into development. Maintained a scheduled workflow while reading 1-2 scripts at once, returning them with notes within a reasonable timeframe. Received scripts, read and wrote detailed story and character analysis for development of movies for the company. Assisted in choosing which scripts should move further into development. Maintained a scheduled workflow while reading 1-2 scripts at once, returning them with notes within a reasonable timeframe.



Reel Deel Guys - Red Carpet Event

• Photographer

  • Sep 2016 - Sep 2016

  Participated in a private industry party by taking event photos and videos and uploading them in real time. Took photos of the red carpet of crew, cast, and guests with my own equipment. Participated in a private industry party by taking event photos and videos and uploading them in real time. Took photos of the red carpet of crew, cast, and guests with my own equipment.