Tatiana Freire

Mobility App Process Analyst | Backoffice | Customer experience. at cloud humans
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Contact Information
us****@****om
(386) 825-5501
Location
Greater São Paulo Area, BR

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Bio

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Credentials

  • Python
    Alfahelix
    Jul, 2023
    - Nov, 2024

Experience

  • cloud humans
    • Brazil
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Mobility App Process Analyst | Backoffice | Customer experience.
      • Feb 2023 - Present

      Technical support; Customer Service Assistant; Customer experience in mobility App; Backoffice. Technical support; Customer Service Assistant; Customer experience in mobility App; Backoffice.

  • Self-employed
    • Google Ads Management | Wordpress | Elementor | Digital Marketing | Amazon Virtual Assistant.
      • May 2021 - Present

      Google Ads (PPC) for infoproducts; Sites using Wordpress and Elementor; Jetengine (Crocoblock): Basic. Product search as an Amazon virtual assistant. Google Ads (PPC) for infoproducts; Sites using Wordpress and Elementor; Jetengine (Crocoblock): Basic. Product search as an Amazon virtual assistant.

  • Localiza&Co
    • Brazil
    • Travel Arrangements
    • 700 & Above Employee
    • Customer Service Professional | Online scheduling tool management.
      • Nov 2013 - Mar 2021

      Customer support throughout the vehicle leasing process (opening, closing and contract extension; upgrade negotiation; vehicle replacement; payment and guidance on NPS research); Management of car rental agreements and forwarding of inactive files; Internal audit; Inside sales; Business specialist (visits to brokerages, workshops, stores and telephone negotiation); Configuration and tests on youcanbook.me (online booking software for Uber customers); Goal reports. Customer support throughout the vehicle leasing process (opening, closing and contract extension; upgrade negotiation; vehicle replacement; payment and guidance on NPS research); Management of car rental agreements and forwarding of inactive files; Internal audit; Inside sales; Business specialist (visits to brokerages, workshops, stores and telephone negotiation); Configuration and tests on youcanbook.me (online booking software for Uber customers); Goal reports.

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • DELL Technical Support Analyst | Service Desk B2B.
      • Jun 2011 - Nov 2013

      Service desk B2B; Technical support via chat, exclusive to companies. Opening of calls for hardware and software; Handling of cases by email; NPS analysis with management; Support in training. Service desk B2B; Technical support via chat, exclusive to companies. Opening of calls for hardware and software; Handling of cases by email; NPS analysis with management; Support in training.

  • New Promo and Base Recursos Humanos
    • São Paulo | ABC.
    • Backoffice (opening of Bank Santander accounts).
      • Feb 2008 - Jul 2008

      Analysis and approval of proposals for Santander university account bank; Conference, digitization and archiving of documents; Results tracking worksheet. Analysis and approval of proposals for Santander university account bank; Conference, digitization and archiving of documents; Results tracking worksheet.

  • Taií Financeira Itaú
    • São Paulo, Brasil
    • Face-to-Face Sales
      • Jun 2006 - Jul 2007

      Personal credit sales promoter; Typing records; Records analyst; Inside sales. Loan proposal analyst. Personal credit sales promoter; Typing records; Records analyst; Inside sales. Loan proposal analyst.

Education

  • Delfin English School
    English language, Ireland.
    2019 - 2019
  • Kultivi
    Spanish language., Practice when visiting Spanish speaking countries.
    2023 - 2023
  • Self-Taught
    Romanian language., Practice with movies, music and watching tv (A1).
  • Faculdades Metropolitanas Unidas
    Master of Business Administration - MBA, International Business and Foreign Trade.
    2014 - 2015
  • USCS - Universidade Municipal de São Caetano do Sul
    University graduate, Web Design and E-Commerce
    2008 - 2010
  • VAPRO Training School (Amazon Virtual Assistant, Marketplace Specialist, Product Analyst).
    Specialization, Marketplace, e-commerce, PPC, product search tools, sales graph, customer service and logistics.
    2022 - 2023
  • Toro Investimentos
    Trader, Financial market.
    2021 - 2021
  • Escola de informática Bragança Paulista
    Extracurricular course, Softwares
    2003 - 2004

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