Tatiana F.
Customer Service Manager at Potter Interior Systems- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Richard Reeves MBA
Whilst Tatiana was working at AlltasksIT I had the pleasure of being Cisco Partner Account Manager and working closely with her in particular joint security events. I would have no hesitation in recommending Tatiana for her hard work and dedication with brilliant attention to detail.
Hailey Sildatke
I thoroughly enjoyed working with Tatiana as part of the Alltasks Team. She was always polite and professional and was able to build rapport with existing & new clients.
Kevin Carne
I worked with Tatiana at alltasksIT. She was very personable which led her to easily build rapport with clients. She's hard working and determined which enabled her to establish herself within the department quickly.
Richard Reeves MBA
Whilst Tatiana was working at AlltasksIT I had the pleasure of being Cisco Partner Account Manager and working closely with her in particular joint security events. I would have no hesitation in recommending Tatiana for her hard work and dedication with brilliant attention to detail.
Hailey Sildatke
I thoroughly enjoyed working with Tatiana as part of the Alltasks Team. She was always polite and professional and was able to build rapport with existing & new clients.
Kevin Carne
I worked with Tatiana at alltasksIT. She was very personable which led her to easily build rapport with clients. She's hard working and determined which enabled her to establish herself within the department quickly.
Richard Reeves MBA
Whilst Tatiana was working at AlltasksIT I had the pleasure of being Cisco Partner Account Manager and working closely with her in particular joint security events. I would have no hesitation in recommending Tatiana for her hard work and dedication with brilliant attention to detail.
Hailey Sildatke
I thoroughly enjoyed working with Tatiana as part of the Alltasks Team. She was always polite and professional and was able to build rapport with existing & new clients.
Kevin Carne
I worked with Tatiana at alltasksIT. She was very personable which led her to easily build rapport with clients. She's hard working and determined which enabled her to establish herself within the department quickly.
Richard Reeves MBA
Whilst Tatiana was working at AlltasksIT I had the pleasure of being Cisco Partner Account Manager and working closely with her in particular joint security events. I would have no hesitation in recommending Tatiana for her hard work and dedication with brilliant attention to detail.
Hailey Sildatke
I thoroughly enjoyed working with Tatiana as part of the Alltasks Team. She was always polite and professional and was able to build rapport with existing & new clients.
Kevin Carne
I worked with Tatiana at alltasksIT. She was very personable which led her to easily build rapport with clients. She's hard working and determined which enabled her to establish herself within the department quickly.
Credentials
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Cybersecurity Fundamentals for Sales
ConnectWiseAug, 2020- Nov, 2024 -
Agile Fundamentals: Scrum & Kanban
Udemy -
Digital Marketing
Udemy -
Financial Analyst Certification
Udemy -
MBA in a box: Business lessons from a CEO
Udemy -
Project Management 101
Udemy
Experience
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Potter Interior Systems
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New Zealand
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Building Materials
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1 - 100 Employee
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Customer Service Manager
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Nov 2021 - Present
Handling and resolving customer inquiries and complaints Investigating the issue, determining the cause, and providing a resolution that satisfies the customer. Work closely with other departments; sales & warehouse, to ensure a seamless customer experience, ensure DIFOT is met and resolve any issues that may arise. Managing the customer service team: hiring new team members, scheduling and assigning tasks, and monitoring their performance. Handling and resolving customer inquiries and complaints Investigating the issue, determining the cause, and providing a resolution that satisfies the customer. Work closely with other departments; sales & warehouse, to ensure a seamless customer experience, ensure DIFOT is met and resolve any issues that may arise. Managing the customer service team: hiring new team members, scheduling and assigning tasks, and monitoring their performance.
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alltasksIT
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Cyber Security Lead
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Jul 2020 - Aug 2021
Worked with a wide range of global, market-leading vendors to ensure that each one of our customers has the right solution that meets their individual requirements, on their projects. Lead security initiatives; security awareness training, security testing and assessments, and security research and development. Built and maintained Relationships with internal stakeholders, such as IT staff and business leaders, as well as external stakeholders, such as industry groups and regulatory bodies. Continuous effective communication and collaboration, as well as the ability to negotiate and influence others. Maintained a comprehensive security strategy, managing security operations, monitoring security performance, leading security initiatives, building relationships, and staying up-to-date with industry trends.
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Operations Project Manager
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Apr 2016 - Jun 2020
Project Planning: created project timelines, identified resources, and defined project deliverables. Ensured that project plans were aligned with the organization's goals and objectives, identified any potential risks, and developed contingency plans to mitigate these risks. Monitored Progress: tracked the progress of projects against the project plans and provided regular updates to stakeholders. Monitored and reported on KPI’s, identified any delays or deviations from the plan, and took corrective action where necessary. Quality Control: ensured that project deliverables met the organization's quality standards. This involves developing quality control, monitoring progress, and conducting quality control checks. Documentation: maintained project documentation; project plans, schedules, and progress reports. Created and maintained project documents, ensured that they were up-to-date, and shared them with stakeholders as needed. Change Management: managed project changes; changes in scope, timeline, and budget. Evaluated the impact of the changes, communicated them with stakeholders, and made adjustments as needed.
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Production Coordinator
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Feb 2013 - Oct 2019
• Direction and quality control • Production of products with documentation • Stock control • Direction and quality control • Production of products with documentation • Stock control
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NAI Harcourts
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Australia
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Real Estate Agents and Brokers
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1 - 100 Employee
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Executive Office Assistant
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Mar 2012 - Feb 2013
• Account management • Email marketing • Managed office administration • Account management • Email marketing • Managed office administration
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Executive Personal Assistant
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Aug 2010 - Mar 2012
• Daily management of the company Director’s schedule; day-to-day administration, first point of contact via email and phone, planned & scheduled meetings, created presentations, meeting minutes, booked property inspections & site meetings and pre planned all travel arrangements for the Director and team. • Planned events of 100+ attendees • Drafted press releases for company programs • Assisted in managing listings and working closely with client database • Daily management of the company Director’s schedule; day-to-day administration, first point of contact via email and phone, planned & scheduled meetings, created presentations, meeting minutes, booked property inspections & site meetings and pre planned all travel arrangements for the Director and team. • Planned events of 100+ attendees • Drafted press releases for company programs • Assisted in managing listings and working closely with client database
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Assistant Buyer & marketing
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Feb 2007 - Feb 2012
• Procurement • Built and maintained strong business relationships with suppliers • Enhanced marketing strategies and service quality • Procurement • Built and maintained strong business relationships with suppliers • Enhanced marketing strategies and service quality
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