Customer Service Representative

• Dec 2017 - Present

Education Specialist

• Mar 2011 - Feb 2017

WEST1 AustraliaEducation CounsellorPier Qualified agentWest1 is a leading company for exchange programs to Australia, New Zeland and Canada, focusing on meeting the objectives of those who want to travel, study and love abroad and helping their dreams come true.I joined the company in 2011 to develop the company participation into the Latin American Market, through marketing strategies, social media, seminars, public relations, customer service, events participation, The increase of the student from Latin American enrolling through to us to Schools and Universities in Australia is increasing every year.Provide information about the education system, life style and cultural of thecity to foreign studentsOrganise events to recruit international students such as workshops andseminarsDevelop close relations with potential studentsLiaise between students, schools and universities for enrolment process, request of offer letters and coe’s.Implement and coordinate social media strategies and campaignsProvide academic advising services to international students to include evaluating student academic history, developing academic and career goalsand outlining appropriate classes and resources needed to achieve these goalsManage accurate immigration information to international students, monitorsand tracks student immigration status, and maintains appropriate filesAssist the students through the enrolment and visa processAdvise new and continuing international students on immigration procedures, registration, change of status, leave of absence, and other issues; facilitates immigration paperwork and data processing.Maintain up to date information on regulations, policies and practices pertaining to international studentsPlan and organize orientation program for international studentsActively participate in marketing events

HR Executive

• Jul 2008 - May 2009

Retonitos FashionChildren FashionSuccessfully managed the Human Resources of this company for a year Analyzed wage and salary reports and data to determine competitive compensation planRecruited, interviewed and selected employees to fill vacant positionsPlaned and conducted new employee orientation to foster positive attitude toward Company goalsAdvised management in appropriate resolution of employee relations issuesAdministered benefits programs such as life, health, and dental insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance. Developed and maintained a human resources system that meets top management information needsInvestigated accidents and prepared incident reports for insurance company, coordinated Safety Committee meetings and acted as Safety Director.

Human Resources Manager

• Jun 2004 - Jun 2007

Servicios y Asesorias LtdaRecruitment agencyRecruited and hired around 800 employees per year to fill up the demand of over 60 companies Established recruiting requirements by studying organization plans and objectives with the managersAssisted candidates with their job applications and questions through all the hiring processComplied data and annual statistics and reports for CEOArranged travel and accommodation for employeesCollaborated with a team to maintain the ISO 9000 standard system through the different processes Determined applicant qualifications by interviewing applicants; verifying references; comparing qualifications to job requirementsIssued contracts of employment Assisted in monitoring and processing of payroll for temporary staff