Experience

excel Human Resources (Excel HR)

• Canada
• Human Resources Services
• 1 - 100 Employee

• Recruiting and Placement Consultant

  • Jul 2016 - Present

  My goal is to introduce the best candidates to the right employers, every time. To succeed at this, I manage the recruitment process from start to finish. This includes posting professional job ads, actively seeking referrals, searching various recruitment sources, as well as our internal database, to find qualified candidates. From there I pre-screen resumes and conduct interviews to find the best match for my client. Once a selection has been made, I oversee the pre-employment process as well, including reference checks and wage negotiation. My areas of specialization include: national associations, not-for-profit organizations, academic and medical institutions, hi-tech companies and emerging small businesses. Show less



Transat

• Canada
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Oct 2014 - Feb 2016

  Public face of the tour operator, must create an excellent first impression and is responsible for providing outstanding ongoing guest service, including handling client issues, such as: lost luggage or passports; allegations of thefts and/or other crimes, problems with rooms; health problems, injuries, or even death. In charge of conducting welcome meetings for guests and providing a brief overview of local amenities, attractions and activities. Must hit sales targets via the sale of tours and excursions. Must be highly motivated, self-directed individual who is flexible and adaptive to ever changing circumstance and situations. • Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy. • Achieved sales goals and service performance requirements through new and repeat customer sales. • Recipient of multiple positive reviews acknowledging dedication to excellent customer service. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot; including in cases of emergencies or incidents. • Follow closely all hotel anomalies to address to Hotel Management and communicate to the destination Supervisor promptly; Produce weekly quality reports as per department standards. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Show less



Sunwing

• Canada
• Travel Arrangements
• 200 - 300 Employee

• Travel Consultant

  • Oct 2012 - Sep 2014

  • Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects, allowing me to consistently hit and exceeded sales goals. • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. • Provided excellent follow up on purchases, suggesting new merchandise and informing customers about promotions and upcoming events while increasing sales. • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. • Assisted in the support and training of new holiday representatives. Show less



New Evolution Ventures Australia

• Cancún Area, Mexico

• Consultant

  • Apr 2012 - Jul 2012

  Promote and sell high quality Fitness club memberships as well as personal training during the Club's pre-selling stage. Responsible for making accurate, rapid cost calculations and providing customers with quotations in order to upgrade them from any previously purchased product or package. • Maintained and organized a customer database of over 500 clients. Promote and sell high quality Fitness club memberships as well as personal training during the Club's pre-selling stage. Responsible for making accurate, rapid cost calculations and providing customers with quotations in order to upgrade them from any previously purchased product or package. • Maintained and organized a customer database of over 500 clients.



Bahia Principe Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Receptionist / Guest Services Manager

  • Aug 2007 - Apr 2010

  Ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors. The hotel guest services manager oversees the process of handling customer complaints and must train all guest services staff on effective ways to handle complaints, which involve listening and conflict-resolution skills. Responsible for handling all restaurant reservations, VIP guests as well as incidents and emergencies. • Learned to maintain a professional and calm attitude while handling emergencies, working long hours, working under pressure, and/or during tropical storms and hurricanes. • Learned to efficiently resolve and document any verbal or written praises, complaints and incidents in a courteous and professional manner while working under pressure. • Recruited and trained new members of the guest service team. • Oversaw inventory and office supply purchases. • Oversaw daily office operations for staff of 8 employees. Show less