Experience

Hotel Metropol Moscow

• Russian Federation
• Hospitality
• 1 - 100 Employee

• Chief concierge assistant

  • May 2013 - Present



InterContinental Moscow Tverskaya

• Russian Federation
• Hospitality
• 1 - 100 Employee

• Concierge

  • Oct 2011 - May 2013

  Participated in the pre-opening hotel Participated in the pre-opening hotel



Radisson Collection Hotel, Moscow

• Russian Federation
• Hospitality
• 1 - 100 Employee

• Concierge

  • Mar 2010 - Oct 2011

  Participated in the pre-opening hotel. In addition to my responsibilities of serving hotel guests, I was also the trainer of all newly hired Concierge. Drafted and implemented all departmental standards and procedures. Responsible for the configuration of concierge software.Conducted periodic standards testing to ensure quailty assurance. Participated in the pre-opening hotel. In addition to my responsibilities of serving hotel guests, I was also the trainer of all newly hired Concierge. Drafted and implemented all departmental standards and procedures. Responsible for the configuration of concierge software.Conducted periodic standards testing to ensure quailty assurance.



Аэроэкспресс

• Personal Assistant to General Manager

  • Nov 2009 - Mar 2010

  Provide service to general director and his family with different tasks. From screening calls and managing emails to paying bills, running errands, coordinating calendars, planning events and arranging travel. Provide service to general director and his family with different tasks. From screening calls and managing emails to paying bills, running errands, coordinating calendars, planning events and arranging travel.



INTERMARK Real Estate

• Russian Federation
• Real Estate
• 1 - 100 Employee

• Real Estate Rental Agent

  • Jul 2009 - Nov 2009

  •Acted as an intermediary between lessor and lessee of real estate/real property. •Prepared documents for the leases and deeds • Showed properties to potential clients and other brokers at open houses and by appointment. •Communicated with clients to understand their property needs and preferences. •Acted as an intermediary between lessor and lessee of real estate/real property. •Prepared documents for the leases and deeds • Showed properties to potential clients and other brokers at open houses and by appointment. •Communicated with clients to understand their property needs and preferences.



National hotel,Moscow THE LUXURY COLLECTION

• Concierge

  • Sep 2005 - Oct 2008

  Organization of transport services as well as air and railway tickets · Providing private guides as well as business interpreters in various languages for the events · Assistance to guests to meet their wishes and requirements including dealing with mail, greeting letters, faxes etc · Providing guests with personalized solutions by suggesting activities and facilities provided by the hotel or outside of the hotel (theatres, exhibitions, museums, restaurants, clubs, shops, beauty procedures etc) · Sharing knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations · Arranging of events, excursions, transportation etc. upon request from guests · Answering the phone and make reservations, take and distribute messages or mail and redirect calls · Responding to complaints and finding the appropriate solution Show less